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SimpliSafe

Engaged Employer

SimpliSafe reviews

Good place for gaining experience and growth - Customer Support Supervisor SimpliSafe Employee Review

3.0
Dec 18, 2019
Customer support supervisor
Recommend
CEO approval
Business Outlook

Pros

There are a lot of opportunities for growth both professionally and personally. There are good benefits and bonuses.

Cons

Communication is a big problem. Management staff, HR and Training staff need some restructuring. Outdated hardware/software in the call center. The pay is not good for the nature and complexity of the work, if you are doing your job well and trying to serve your customers to the best of your ability. Informational resources are sorely lacking and often times inaccurate.

Explore other reviews about SimpliSafe

5.0
Jun 2, 2026
Loyalty agent
Recommend
CEO approval
Business Outlook

Pros

Great Culture Great Training Great Perks

Cons

Hours can be an inconvenience

2.0
Jun 24, 2026
Firmware engineer
Recommend
CEO approval
Business Outlook

Pros

Great teammates, very collaborative. It’s clear everyone here believes in the mission. Competitive salary

Cons

New leadership is rudderless. Flailing and constantly making changes to leaders. No more long term incentive plan for managers and lower. It feels like they’ve been figuring out things as they go since the acquisition by GTCR. Low opportunity for advancement.

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