A good company turned bad - Customer Support SimpliSafe Employee Review

This WAS one of the best companies I have worked for. WAS. Things drastically changed when the US Managment realised the UK projected losses exceeded the current value of thir share in the UK market. Management continously advised staff this was normal for a start up company.. except, Simplisafe is not a start up, it is in fact a very established company in the US. The US then directed their attention to cutting losses rather than refocusing their approach to a new market they have no real foothold in compered to Ring, Yell, ADT or Verisure. Customers where not impressed by poor quality equipment which constantly fails. Staff where sick of not being listen to and serious suggestions being ignored . Managment where sick of constantly having to objection handle their off staff. Rather than the company reflect on what they are doing wrong in the grand scheme of things, they put it on staff to deal with ongoing issues beyond their expertise and quite frankly, salary. Staff worked across Customer Service, Retentions, Sales and technical support for as little as £21,600 Personally, I've never know a company to bend over so much for a customer, yet pay their staff a shockingly low salary for such high expectations of their responsibilities. The final nail in the coffin for a lot off staff, was the external promotion of 3 managers with loyal staff of 2/3 being completely overlooked. I witness just under 10 resignation in my final 2 months, and hear there is more to come. This is a company that is trying to be something it is not, no matter how hard they try, they are evolving into a toxic workplace and many of us left at the right time.