Customer Support teams - Customer Service Representative SimpliSafe Employee Review

5.0
Jul 24, 2015
Recommend
CEO approval
Business Outlook

Pros

SimpliSafe has been a great place to work and i am sad to leave. I have to move back home, but if I ever come back to Boston I would like to work here again. My friends on my team here were great. Overall people here are very friendly and will spend time together after work if you want to. Since I was new to Boston when I started, this was nice. I also feel I learned a lot and am better prepared for my next job.

Cons

The company is growing very quickly so people will get shuffled around sometimes. My closest friend who I sat next to was promoted and I missed him :) Loved my team, but it kept changing as new teams are created. You have to be okay with a certain amount of constant change.

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5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture Great Training Great Perks

Cons

Hours can be an inconvenience

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teammates, very collaborative. It’s clear everyone here believes in the mission. Competitive salary

Cons

New leadership is rudderless. Flailing and constantly making changes to leaders. No more long term incentive plan for managers and lower. It feels like they’ve been figuring out things as they go since the acquisition by GTCR. Low opportunity for advancement.

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