Room for Improvement - Customer Service Representative (CSR) SimpliSafe Employee Review

3.0
Apr 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Happy hour is cool, and annual events.

Cons

Always room for improvement, but they're growing fast which allows things to fall through the cracks.

Explore other reviews about SimpliSafe

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture Great Training Great Perks

Cons

Hours can be an inconvenience

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teammates, very collaborative. It’s clear everyone here believes in the mission. Competitive salary

Cons

New leadership is rudderless. Flailing and constantly making changes to leaders. No more long term incentive plan for managers and lower. It feels like they’ve been figuring out things as they go since the acquisition by GTCR. Low opportunity for advancement.

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