Customer service - Anonymous employee SimpliSafe Employee Review

2.0
Dec 3, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible with taking time off. Understanding. Great office and location. Friendly environment. Good job right out of school or if you need something quick.

Cons

Pay and no room for advancement. Major hold times. Irate customers. Late shift is not allowed to hit over time. (Work weekends) Doesn't matter if you have a 4 year degree. The building is divided, meaning call center employees (tech/sales) never co-exist with engineer/marketing people. (No collaboration) Sales offer no bonus or commission.

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5.0
Jun 2, 2026
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Pros

Great Culture Great Training Great Perks

Cons

Hours can be an inconvenience

2.0
Jun 24, 2026
Recommend
CEO approval
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Pros

Great teammates, very collaborative. It’s clear everyone here believes in the mission. Competitive salary

Cons

New leadership is rudderless. Flailing and constantly making changes to leaders. No more long term incentive plan for managers and lower. It feels like they’ve been figuring out things as they go since the acquisition by GTCR. Low opportunity for advancement.

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