Not satisfying! - Anonymous employee Stark Carpet Employee Review

2.0
Sep 7, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay, very friendly co-workers, nice office equipment, paid holidays

Cons

Get micromanaged, if you make a fixable mistake you are still criticized (was still training), company rules are not structured, no response from HR rep with multiple attempts.

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Stark Carpet Response
9y
First I would like to apologize to you for going through the experience of HR not getting back to you. It is neither our MO nor is it acceptable. Thank you for leaving your list of Pro’s about the company. I agree with you 100%. Our employees, pay and our benefits have been recognized as being among the best in the industry. The company has an open door policy that the Stark’s live by. Management want to hear from employees, especially employees with suggestions to make the company better. I encourage you to use suggestions@starkcarpet.com to submit your ideas about the structure of our company rules. Also, if you choose to identify yourself in your email, I assure you someone will get back to you to discuss your ideas and suggestions. On a final note, sometimes managers do things that they don’t realize they are doing (i.e. micromanaging). If you feel strongly about it, it may be a good idea to open up a discussion with your manager about how you feel.

Explore other reviews about Stark Carpet

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture and workplace is Good. Management is supportive.

Cons

The management is AI forward, but the tech stack is legacy.

1
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Stark Carpet Response
1mo
Hello, Thank you for sharing your experience and for your positive words about our culture and management team. We're glad to hear that support and collaboration are coming through in your day-to-day work. Your feedback on our technology infrastructure is noted and appreciated. Modernizing our systems is something we are actively investing in, and input from team members who work within these tools every day is valuable as we make those decisions. We're happy to have you on the team and encourage you to continue sharing your perspective with leadership as we continue to evolve. Best, Chad Stark CEO
2.0
May 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stark has a good reputation within the industry, so most designers will engage... not incredibly hard to get appointments

Cons

The prospecting process is fundamentally broken. While there is a CRM in place, it’s rarely used properly. The showroom manager seldom updates account assignments, and account managers rarely log emails, calls, or meaningful activity. As a result, when someone uncovers an account that hasn’t been touched in years and successfully re-engages the client, another rep can easily claim they’ve been actively managing the relationship all along. The current system disproportionately benefits long-term employees while also reducing the need for management oversight and accountability leadership.

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Stark Carpet Response
2mo
Hello, Thank you for taking the time to share your feedback. I appreciate your recognition of Stark’s reputation within the industry and the relationships our teams have built over the years. I also take your concerns regarding CRM usage, account ownership, and accountability seriously, as a transparent and consistent prospecting process is important to both fairness and client service. We recognize there are opportunities to improve how account activity is tracked and managed, and we are actively working to strengthen accountability and operational consistency across the organization. As an active employee, I’d also encourage you to continue sharing your perspective directly with myself, your manager or leadership team so we can better address these concerns constructively. Thank you again for your honest feedback and for being part of Stark. Best, Chad Stark CEO
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