Not Recommending - Sales Account Manager Stark Carpet Employee Review

1.0
Oct 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Do not work at this company.

Cons

Management will not provide proper guidance . Everyone is after themselves, Management are not credible or knowledgable . No future or benefits in this company. All talk but no substantial benefits. Better to start at a different company.

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Stark Carpet Response
4y
Hello, I personally apologize on behalf of STARK that you felt you were not properly supported with training and guidance during your onboarding experience. We strive to give every new team member a positive initial experience, yet we realize sometimes we fall short, especially this year as we’ve increase our number of employees by 60+. Ensuring we give new hires the tools necessary to succeed from day one is a top company priority, and we have recently moved 3 people into the sales organization to focus on sales training specifically. In addition, our new sales onboarding program only accepts 15 people per quarter in order to ensure a personalized experience, so I’m hoping you were able to join that. Lastly, we are recruiting a new HR team member focused on Employee Experience, who is working with all hiring managers to submit a thoughtful, comprehensive, and documented onboarding plan to HR before any new recruiting starts or offers extended. I offer all of this in the hopes to show that we take this feedback extremely seriously and are investing to ensure these experiences never occur. Please feel free to e-mail me at cstark@starkcarpet.com or our HR team more specifics so we can address this with the hiring manager, so they can get the training needed to avoid situations like this in the future. Sincerely, Chad Stark CEO

Explore other reviews about Stark Carpet

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture and workplace is Good. Management is supportive.

Cons

The management is AI forward, but the tech stack is legacy.

1
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Stark Carpet Response
1mo
Hello, Thank you for sharing your experience and for your positive words about our culture and management team. We're glad to hear that support and collaboration are coming through in your day-to-day work. Your feedback on our technology infrastructure is noted and appreciated. Modernizing our systems is something we are actively investing in, and input from team members who work within these tools every day is valuable as we make those decisions. We're happy to have you on the team and encourage you to continue sharing your perspective with leadership as we continue to evolve. Best, Chad Stark CEO
2.0
May 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stark has a good reputation within the industry, so most designers will engage... not incredibly hard to get appointments

Cons

The prospecting process is fundamentally broken. While there is a CRM in place, it’s rarely used properly. The showroom manager seldom updates account assignments, and account managers rarely log emails, calls, or meaningful activity. As a result, when someone uncovers an account that hasn’t been touched in years and successfully re-engages the client, another rep can easily claim they’ve been actively managing the relationship all along. The current system disproportionately benefits long-term employees while also reducing the need for management oversight and accountability leadership.

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Stark Carpet Response
2mo
Hello, Thank you for taking the time to share your feedback. I appreciate your recognition of Stark’s reputation within the industry and the relationships our teams have built over the years. I also take your concerns regarding CRM usage, account ownership, and accountability seriously, as a transparent and consistent prospecting process is important to both fairness and client service. We recognize there are opportunities to improve how account activity is tracked and managed, and we are actively working to strengthen accountability and operational consistency across the organization. As an active employee, I’d also encourage you to continue sharing your perspective directly with myself, your manager or leadership team so we can better address these concerns constructively. Thank you again for your honest feedback and for being part of Stark. Best, Chad Stark CEO
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