Great working with a high level luxury brand. - Anonymous employee Stark Carpet Employee Review

2.0
Mar 18, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They were open to trying new marketing directions.

Cons

Insider back biting, very territorial management mentality.

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Stark Carpet Response
11y
Thank you for realizing our willingness to try new things. I'm sorry that you experienced "insider back biting." As management, we are doing as much as we can to create a collaborative, cohesive culture where all employees celebrate the success of other employees. Over the past 3 years we have brought many new employees into the organization who have this outlook and I'm optimistic that the territorial management mentality you experienced will no longer exist in the near future. Personally, as a manager, I believe that I should take credit for nothing and give credit to others for everything. My goal is for my employees to care about their jobs, the work they complete, and the overall well-being of all their coworkers. If you wish to provide any more specific feedback, please email me directly at cstark@starkcarpet.com

Explore other reviews about Stark Carpet

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture and workplace is Good. Management is supportive.

Cons

The management is AI forward, but the tech stack is legacy.

1
avatar
Stark Carpet Response
1mo
Hello, Thank you for sharing your experience and for your positive words about our culture and management team. We're glad to hear that support and collaboration are coming through in your day-to-day work. Your feedback on our technology infrastructure is noted and appreciated. Modernizing our systems is something we are actively investing in, and input from team members who work within these tools every day is valuable as we make those decisions. We're happy to have you on the team and encourage you to continue sharing your perspective with leadership as we continue to evolve. Best, Chad Stark CEO
2.0
May 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stark has a good reputation within the industry, so most designers will engage... not incredibly hard to get appointments

Cons

The prospecting process is fundamentally broken. While there is a CRM in place, it’s rarely used properly. The showroom manager seldom updates account assignments, and account managers rarely log emails, calls, or meaningful activity. As a result, when someone uncovers an account that hasn’t been touched in years and successfully re-engages the client, another rep can easily claim they’ve been actively managing the relationship all along. The current system disproportionately benefits long-term employees while also reducing the need for management oversight and accountability leadership.

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Stark Carpet Response
2mo
Hello, Thank you for taking the time to share your feedback. I appreciate your recognition of Stark’s reputation within the industry and the relationships our teams have built over the years. I also take your concerns regarding CRM usage, account ownership, and accountability seriously, as a transparent and consistent prospecting process is important to both fairness and client service. We recognize there are opportunities to improve how account activity is tracked and managed, and we are actively working to strengthen accountability and operational consistency across the organization. As an active employee, I’d also encourage you to continue sharing your perspective directly with myself, your manager or leadership team so we can better address these concerns constructively. Thank you again for your honest feedback and for being part of Stark. Best, Chad Stark CEO
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