Needs Improvement - Anonymous employee Stark Carpet Employee Review

3.0
Aug 23, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, good work/life balance.

Cons

Older employees (ones that have worked here 15+ years) not open to change. Feels like high school with established cliques, constant gossiping, and bullying between sales and warehouse employees. New showroom manager cant handle conflict and lets employees walk all over her. She is nice, but is not an effective leader. The office building itself is in constant disrepair with water leaks, mold, and bug infestations.

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Stark Carpet Response
2y
Hello, Thank you for taking the time to provide feedback on your experience at Stark Carpet. We value the insights of our former employees and take your comments seriously as they help us identify areas for improvement. We are pleased to hear that you found some positives in your time with us, such as our decent benefits and work/life balance. However, we are concerned about the issues you've raised in your review and would like to address them: Resistance to Change: We understand that change can be challenging for some individuals, especially those who have been with the company for an extended period. We are continuously working on fostering a culture of adaptability and open-mindedness among our team members. Workplace Environment: The described atmosphere is not reflective of the inclusive and respectful workplace we aim to provide at Stark Carpet. We take reports of cliques, gossip, and bullying very seriously and will investigate these concerns thoroughly to ensure that all employees feel safe and valued. Leadership: We appreciate your feedback about the showroom manager. Leadership effectiveness is an ongoing focus, and we will address your concerns with the appropriate parties to ensure that our Sales Leadership Team can effectively manage conflicts and maintain a positive work environment. Office Building Conditions: The conditions you mentioned are not up to our standards. We apologize for any inconvenience and discomfort you experienced due to the issues with the office building. We are committed to addressing these concerns promptly and ensuring a safe and healthy work environment for all our employees. I encourage you to reach out to me directly at Cstark@starkcarpet.com with any additional information or concerns you may have. We are dedicated to creating a workplace that values diversity, promotes a positive culture, and addresses any challenges that may arise. Thank you again for sharing your feedback, and we wish you success in your future endeavors. Best, Chad Stark CEO

Explore other reviews about Stark Carpet

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture and workplace is Good. Management is supportive.

Cons

The management is AI forward, but the tech stack is legacy.

1
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Stark Carpet Response
1mo
Hello, Thank you for sharing your experience and for your positive words about our culture and management team. We're glad to hear that support and collaboration are coming through in your day-to-day work. Your feedback on our technology infrastructure is noted and appreciated. Modernizing our systems is something we are actively investing in, and input from team members who work within these tools every day is valuable as we make those decisions. We're happy to have you on the team and encourage you to continue sharing your perspective with leadership as we continue to evolve. Best, Chad Stark CEO
2.0
May 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stark has a good reputation within the industry, so most designers will engage... not incredibly hard to get appointments

Cons

The prospecting process is fundamentally broken. While there is a CRM in place, it’s rarely used properly. The showroom manager seldom updates account assignments, and account managers rarely log emails, calls, or meaningful activity. As a result, when someone uncovers an account that hasn’t been touched in years and successfully re-engages the client, another rep can easily claim they’ve been actively managing the relationship all along. The current system disproportionately benefits long-term employees while also reducing the need for management oversight and accountability leadership.

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Stark Carpet Response
2mo
Hello, Thank you for taking the time to share your feedback. I appreciate your recognition of Stark’s reputation within the industry and the relationships our teams have built over the years. I also take your concerns regarding CRM usage, account ownership, and accountability seriously, as a transparent and consistent prospecting process is important to both fairness and client service. We recognize there are opportunities to improve how account activity is tracked and managed, and we are actively working to strengthen accountability and operational consistency across the organization. As an active employee, I’d also encourage you to continue sharing your perspective directly with myself, your manager or leadership team so we can better address these concerns constructively. Thank you again for your honest feedback and for being part of Stark. Best, Chad Stark CEO
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