Management team needs to be better - Sales Stark Carpet Employee Review

2.0
Nov 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Great selections for customers. New products are showcased every week

Cons

Management needs to be trained in order to support their team properly. Filled with favoritism. Constant restructuring which make no sense

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Stark Carpet Response
2y
Hello, Thank you for sharing your thoughts on your experience at Stark Carpet. It's great to hear that you appreciate our selection of products and the regular introduction of new items for customers. However, I'm genuinely sorry to hear about your concerns regarding management training, favoritism, and restructuring. Your feedback regarding the need for better support from management for the team's growth is crucial, and we take it seriously. We're committed to creating a fair and supportive environment for all our employees, and your insights will help us address these issues more effectively. If you have any specific suggestions on how we can improve, we'd love to hear them. Please feel free to contact me directly at cstark@starkcarpet.com. Thank you for your dedication over the past years—we truly value your contributions to the Stark Carpet team. Best, Chad Stark CEO

Explore other reviews about Stark Carpet

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture and workplace is Good. Management is supportive.

Cons

The management is AI forward, but the tech stack is legacy.

1
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Stark Carpet Response
1mo
Hello, Thank you for sharing your experience and for your positive words about our culture and management team. We're glad to hear that support and collaboration are coming through in your day-to-day work. Your feedback on our technology infrastructure is noted and appreciated. Modernizing our systems is something we are actively investing in, and input from team members who work within these tools every day is valuable as we make those decisions. We're happy to have you on the team and encourage you to continue sharing your perspective with leadership as we continue to evolve. Best, Chad Stark CEO
2.0
May 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stark has a good reputation within the industry, so most designers will engage... not incredibly hard to get appointments

Cons

The prospecting process is fundamentally broken. While there is a CRM in place, it’s rarely used properly. The showroom manager seldom updates account assignments, and account managers rarely log emails, calls, or meaningful activity. As a result, when someone uncovers an account that hasn’t been touched in years and successfully re-engages the client, another rep can easily claim they’ve been actively managing the relationship all along. The current system disproportionately benefits long-term employees while also reducing the need for management oversight and accountability leadership.

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Stark Carpet Response
2mo
Hello, Thank you for taking the time to share your feedback. I appreciate your recognition of Stark’s reputation within the industry and the relationships our teams have built over the years. I also take your concerns regarding CRM usage, account ownership, and accountability seriously, as a transparent and consistent prospecting process is important to both fairness and client service. We recognize there are opportunities to improve how account activity is tracked and managed, and we are actively working to strengthen accountability and operational consistency across the organization. As an active employee, I’d also encourage you to continue sharing your perspective directly with myself, your manager or leadership team so we can better address these concerns constructively. Thank you again for your honest feedback and for being part of Stark. Best, Chad Stark CEO
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