Old School Salary Draw - Account Manager Stark Carpet Employee Review

2.0
Mar 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Uncapped commission, access to healthcare (although extremely expensive), great colleagues, and resourceful showroom.

Cons

Prepare to struggle financially for the first 2-3 years. They work on a very old school salary draw that just doesn’t work in the 21st century. Do not count on management for support and they are not on YOUR side, please remember this! The corporate and warehouse staff can be very rude and unhelpful.

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Stark Carpet Response
1y
Hello, Thank you for taking the time to share your feedback. We genuinely appreciate your insights and are grateful for your contributions during your time at Stark Carpet. We are pleased to hear that you found value in our uncapped commission structure, healthcare access, and the camaraderie among colleagues. Our resourceful showroom is indeed one of our proudest assets, and we are glad you recognized its benefits. However, we are concerned about the challenges you faced, particularly regarding the financial struggles during the initial years and the perceived lack of support from management. We have recently revised and enhanced our starting pay structure for new Account Managers to better support their financial well-being. Additionally, we are actively reviewing our compensation models to ensure they align with modern standards. Your comments about management support and the behavior of corporate and warehouse staff are taken very seriously. We are committed to fostering a supportive and respectful work environment. We appreciate your advice on vetting and training managers. It is crucial for us to have leaders who not only excel in their roles but also inspire and support their teams. We will take your feedback into account as we continue to refine our management practices. Thank you once again for your feedback. We are committed to making Stark Carpet a better place to work for everyone and hope to have the opportunity to demonstrate these improvements in the future. If you would like to discuss any of these issues further, please contact me at cstark@starkcarpet.com. Best, Chad Stark CEO

Explore other reviews about Stark Carpet

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture and workplace is Good. Management is supportive.

Cons

The management is AI forward, but the tech stack is legacy.

1
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Stark Carpet Response
1mo
Hello, Thank you for sharing your experience and for your positive words about our culture and management team. We're glad to hear that support and collaboration are coming through in your day-to-day work. Your feedback on our technology infrastructure is noted and appreciated. Modernizing our systems is something we are actively investing in, and input from team members who work within these tools every day is valuable as we make those decisions. We're happy to have you on the team and encourage you to continue sharing your perspective with leadership as we continue to evolve. Best, Chad Stark CEO
2.0
May 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stark has a good reputation within the industry, so most designers will engage... not incredibly hard to get appointments

Cons

The prospecting process is fundamentally broken. While there is a CRM in place, it’s rarely used properly. The showroom manager seldom updates account assignments, and account managers rarely log emails, calls, or meaningful activity. As a result, when someone uncovers an account that hasn’t been touched in years and successfully re-engages the client, another rep can easily claim they’ve been actively managing the relationship all along. The current system disproportionately benefits long-term employees while also reducing the need for management oversight and accountability leadership.

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Stark Carpet Response
2mo
Hello, Thank you for taking the time to share your feedback. I appreciate your recognition of Stark’s reputation within the industry and the relationships our teams have built over the years. I also take your concerns regarding CRM usage, account ownership, and accountability seriously, as a transparent and consistent prospecting process is important to both fairness and client service. We recognize there are opportunities to improve how account activity is tracked and managed, and we are actively working to strengthen accountability and operational consistency across the organization. As an active employee, I’d also encourage you to continue sharing your perspective directly with myself, your manager or leadership team so we can better address these concerns constructively. Thank you again for your honest feedback and for being part of Stark. Best, Chad Stark CEO
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