This place seemed like a boiler room - Customer Service Representative TP Employee Review

1.0
Oct 11, 2013
Recommend
CEO approval
Business Outlook

Pros

The people you work with, some of the customers you interact with. The free ice machine in the break room, plus the never ending humor that management dishes out as fact.

Cons

Hah, that's funny. The Cons, there are thousands of them. This place will basically hire anyone as long as they have a high school diploma and can speak the English language. The computers are broken, management is broken as well. I've never seen an employer that harasses their employees who call off as much as TP. A manager at the Fairborn Ohio location told his employees who had FMLA approved leave that they had to make up their time off. The system they put you on does not allow any After call time to allow the employee to finish up notes, or any other tasks. If you retain the account to finish up notes during the next call, they will consider it fraud and immediately terminate you. There are hundreds of ways to get fired here. The management is out of control, the floor walkers they assign have no real clue what is going on, it is done by popularity contest, not by knowledge of the job or any other factor. The site's management team decided it would be a good idea to put up on the internal TV network a few weeks ago "If you have a job, you come to work. It's in the Bible." When folks who don't believe in the bible complained, it was changed to "Fun fact: If you have a job, you come to work, It's in the Good Book :-)" Another slide they put up "Fun Fact: If you don't come to work, you and we do not get paid." The management team there is so scripted it's not even funny. Discipline is not issued to your face, it is issued through "Communications" inside of their messaging system. The communications they issue lack basic English skills and seem as though they are written else where. Also, the company continually had a "Now Hiring" sign out for so long that the city of Fairborn required them to remove it. They have Job Fairs on a weekly basis due to the morale being so horrible that folks quit without notice. Out of the training class I was in earlier this year they started out with 26, now they're down to 2.

Explore other reviews about TP

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, available, training, and managers. This is my second contract with TP and I can say I enjoy working for them. I work 100% and o definitely see myself working long term with TP.

Cons

I don’t really have anything bad to say about TP

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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