Just okay - Not great - Provider Service Representative TP Employee Review

1.0
Jul 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Working from home was nice - It allowed me to save time, money and wear and tear on my vehicle. It's not awesome but an okay job, good training and continuous trainings, very fast paced, high volume calls working with providers and getting to know good people.

Cons

High expectations for very little pay. The benefits were expensive and didn't cover very well. The healthcare benefits were horrible. When management decided to upgrade from Win7 to Win10 everyone lost their notes and job aids - including the help desk. which had a huge impact on matrix and accuracy - which is then blamed on the employees. Many people lost their jobs due to lousy management choices and the supervisors and upper management made scape goats out of the reps.

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TP Response
3y
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

Explore other reviews about TP

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership with excellent communication.

Cons

Workload can become stressful from time to time but a true team environment means there is always help available.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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