High expectations for very little pay. The benefits were expensive and didn't cover very well. The healthcare benefits were horrible.
When management decided to upgrade from Win7 to Win10 everyone lost their notes and job aids - including the help desk. which had a huge impact on matrix and accuracy - which is then blamed on the employees.
Many people lost their jobs due to lousy management choices and the supervisors and upper management made scape goats out of the reps.