Stay away. Protect your mental well-being. - Customer Service Representative TP Employee Review

1.0
Oct 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Easy job that even the most simple of people can learn.

Cons

Want to be treated like a number? Work here. HR is a joke. Threatened to be fired while I am protected by FLMA. Force you to move to a schedule you don't want to encourage you to quit once you make too much money. They promote the most exploitable employees first to further exploit them. My boss does his bosses work and rarely has time to manage his own team because of how lazy management is above the immediate management level. You work various campaigns to which you get no benefits. You work travel services? No discounts on flights/hotels. You work for cell phone carrier? No discounts on phones. Most incentives are thought up by someone who gets allotted an amount to spend to make us happy. The problem is, the incentive programs aren't usually controllable. As long as you do your job you can get these incentives, it simply happens to be luck rather than skill that determines the winner of these incentives. This is the biggest smoke an mirrors show I've ever been a part of. I literally sat through a training on harassment while listening to other members of the class harassing each other with absolutely no control by the trainer.

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TP Response
3y
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

Explore other reviews about TP

5.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The staff environment on my campaign is great. The benefits are amazing and this is somewhere i want to grow in.

Cons

I don’t have any cons as of yet

3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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TP Response
1d
We apologize for any negative experiences you had during your time with us. Please get in touch with us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can address any lingering issues.
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