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TTEC

Engaged Employer

TTEC reviews

It's a decent place to work - Customer Service Representative TTEC Employee Review

4.0
Aug 30, 2021
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

They have multiple areas that you can work in and different companies that they work for so if one particular job ends there's always another. The managers have been okay for the projects that I've worked on.

Cons

The actual workflows change constantly and usually the information doesn't reach agents in a rather timely manner so it can be a little chaotic from time to time as things constantly change. They're really tight on people just coming in which can be a problem if they are sick or you can have a sick child or something like that comes up it can sometimes jeopardize your position in the early few months.

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TTEC Response
4y
Thank you for your review of your TTEC experience. We welcome your feedback.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Insurance agent
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

1
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TTEC Response
2w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
4.0
Jul 23, 2026
Analyst
Recommend
CEO approval
Business Outlook

Pros

Good PTO Relaxed environment Good people to work with

Cons

Always change of management Outsourcing for all there roles

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