Actions Don't Match Words - Tell Me Sweet Little Lies - Customer Success Manager (CSM) Vendasta Employee Review

1.0
Apr 15, 2024
Recommend
CEO approval
Business Outlook

Pros

There are no good reasons to work for Vendasta unless one is completely desperate for a job and is looking to be stressed out and given no direction.

Cons

Lack of transparency, Actions don't match words, Complete disconnect with their customer needs, Tax write off for investors and executives The CEO is a bold face liar. He makes a huge public display during All Hands presentations about how much they care about providing a quality product for small business owners, when he doesn't have a clue as to what a small business owner needs or wants. He's probably never spoken to a small business owner in his life because he certainly doesn't act like it. There's such a complete disconnect between the Executive Team and the reality of small business that they should be ashamed to even present their products and services to customers. I personally believe that the Executive Team and Board are purposefully trying to tank the business to show losses for tax breaks and personal gains, while sacrificing the integrity of dedicated employees who genuinely care about providing proper service and support to the end users. They don't take the time to educate their customers in any manner and are trying to automate the customer training and service through AI, without actually understanding the needs and wants of their small business owners. They'd rather support large sales volumes without providing support to retain business yet, they'll tell you during their All Hands presentations that retention is one of their top priorities - their actions simply don't match their words.

Explore other reviews about Vendasta

5.0
May 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Vendasta has a ton of very smart and driven people, I feel inspired and motivated every day working with this team. The product is making great advancements, and it's exciting to market such an innovative solution with very loyal partners. I've learned a lot working here and have had an overall positive experience.

Cons

Benefits for US employees could be better compared to US-based companies. With multiple acquisitions, working for various products can get overwhelming / priorities shift a lot - must be comfortable with a fast-paced environment.

1
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Vendasta Response
1y
This is such a thoughtful review. Thank you for sharing your experience! We’re lucky to have a team full of smart, driven people! It's great to hear that the energy and collaboration are having such a strong impact. We agree that it's exciting to see where our platform is going especially as we develop and implement AI solutions! It's true acquisitions bring a lot of change and we work in a fast-paced environment. It's not for everyone but those who enjoy working here, thrive in it! We appreciate the feedback on US benefits. We’re actively reviewing how we support all team members globally and will continue working to raise the bar. Thanks for everything you’ve contributed over the past few years. We’re so glad you’re part of the journey!
2.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very kind colleagues, R&D team was full of talented and smart engineers.

Cons

Leadership is absolutely awful. Culture leaves much to be desired.

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Vendasta Response
1w
We agree that we have a highly talented and innovative team here, and we're incredibly excited about the things they are building! We're disappointed to hear that our culture wasn't what you had hoped for. We take great pride in our culture and work hard to ensure Vendasta is a welcoming and inclusive place for everyone to learn, grow, and thrive. As for our leadership, they are highly experienced and confidently steering us in the right direction. While we appreciate all feedback, it’s a bit tough to address such a broad critique without any context. If there were specific moments where you felt we missed the mark, our inbox is always open. Thanks for your feedback! Wishing you all the best for the future.
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