Encore Global reviews

3.1

45% would recommend to a friend

(3,104 total reviews)

Ben Erwin

51% approve of CEO

39% positive business outlook

Encore Global has an employee rating of 3.1 out of 5 stars, based on 3,104 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Encore Global employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

3K reviews
4.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

extensive training and learning opportunities to grow into whatever career path you want within the company or outside. tons of opportunity for networking with clients and other industry professionals.

Cons

heavy workload and the commission structure % changes monthly depending on P&L which can be outside of your control and impact your income.

3.0
Oct 14, 2025

Toxic Culture

Recommend
CEO approval
Business Outlook

Pros

Benefits Overtime pay Experience Free lunch at hotels sometimes Reimbursement

Cons

Toxic No work life balance In person training is minimal Lack of respect Lack of professionalism

1.0
Oct 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Love the people I work with. And the CEO Ben Erwin seems like a nice guy, but he's paid a decent salary so of course he's happy!

Cons

I live in Seattle. Cost of living here is THROUGH THE ROOF. When I came to Encore, I knew the Commission was 1% on my sales, and potentially higher. But in reality, it's must lower. Encore calculates EBITDA every month (look it up) and if your Property's EBITDA falls below 100% (which you really cannot control in Sales, it's all Operations controlling costs) then your commission falls to .05%. Yes, instead of getting 1.0% commission, you'll get HALF that! It's sad and depressing. Every year the Company changes the Commission Plan and makes it WORSE. I am looking for a new job because I cannot survive on .05% commission and my already very low Base Salary. Encore starts sales employees at $55K! Yes, you read that right! Very low Base Salary. Their Recruiters sell you on the "potential" for making a lot of Commission but in reality, that's never going to happen. Not with this new EBITDA plan. I'm dreading 2026 and the new EBITDA/Commission plan because it will only get worse!

Viewing 97 - 99 of 3,104 Reviews

Glassdoor has 3,288 Encore Global reviews submitted anonymously by Encore Global employees. Read employee reviews and ratings on Glassdoor to decide if Encore Global is right for you.