Enova reviews

Exit Survey standards are like playing Russian Roulette Improvement Plan No Formal Training Section Managers are out of touch Upper management is even more out of touch. The company doesn't care about its employees. Everyone's seen as being just as replaceable as an auto part. The live chat department only cares about numbers and does not care about developing their reps. We all understand that standards must be in place. However when the corrective procedures aren't actually correcting anything there's a problem. There's absolutely no formal training in this role and management actually believes that placing new hires next to a bunch of reps and observing their chats is training. WHAT A JOKE! The job is nothing more than a fly by the seat of your pants job where you only learn by screwing up. Then when you screw up because you either weren't trained on a procedure, or receive conflicting information from different managers and even company website, you're punished for it. If I didn't have a family of four to feed, I would have walked out of this job yesterday. However, I'm screwed because I could be the next rep to get fired over missed punctuation and hold time, even when I handled the chat properly.

Enova is a company that's experiencing some growing pains. We started out small and grown exponentially over the course of the last ten years. Over the past two we've been really doing the work to come to terms with the size of our organization. That means that we've had a number of reorganizations, shuffles, & the like. Sometimes documentation is spotty, & the best you can get is "go talk to so & so, she'll know." Still, I'd take the growing pains of a successful company over the stodgy process of an old company any day.