ONLY WORK HERE IF YOU HATE YOURSELF
Pros
I worked here for two years, and that's two years of my life I'll never get back. This company will take your spirit and mental health and crush it and then throw you to the wolves (their customers are the wolves). Constant calls all day everyday, when customers demand a manager we have to lie and say they aren't available because the managers don't want to take calls. They want you to take the brunt of the customers anger. They promise you bonuses based on performance but I collected thousands of dollars for them and even when I switched to the collections department for the bonus they promised it was never more than $400 A QUARTER. There is not a Spanish speaking department because they claim there aren't enough Spanish speaking customers who call in, this is a LIE I had a minimum of 8 Spanish speakers call in on a daily basis. In the two years I was there I had four managers up and quit out of nowhere and the manager who's team I was sent to was a horrendous person who had her favorites and treated the rest of us like trash. She's 100% the reason I eventually quit, never adjusted my time when it was their systems constantly failing, get ready for your call system to crash consistently all day long and for them to reprimand you for it. If I could name her I would but then this review wouldn't be anonymous. Quality Assurance is garbage, get ready to have them listen to your worst possible calls and then grade you on eight of those PER MONTH. If you fail enough of those they will fire you. If you stand up for yourself to a rude customer (and they are 90% of your daily interactions) you will be reprimanded. I had a customer call in and harass everyone he came into contact with, racial slurs, colorful swear words you name it and their solution was not holding him accountable and removing the ability for us to collect his debt instead. This company only pays a measly $16 and they have you collecting THOUSANDS of dollars a day. DO NOT WORK FOR THEM. Trust me even if you're desperate for a paycheck this isn't the answer.
Cons
Everything. The lies management feeds you, the lack of support from your manager when you have actual things you need help with. You are a number, replaceable and their high turnover is a testament to this. Health insurance is abysmal and the pay is worse.
