Ensemble Health Partners reviews

I have to admit you’re raising a good point here. I fully recognize that we spend a significant amount of time generating reports. It has been a key way for us to stay on top of our client delivery and essential in ensuring continuance of our 100% client satisfaction. However, It has become clear lately that we have outgrown our initial reporting strategy. I am happy to say that we have been working to respond to voices sharing feedback like yours. We are launching an internal reporting dashboard that will allow stakeholders self-serve access to the data they need, which will offload (much of) the burden of reporting from our revenue cycle leaders. We are grateful for our leaders who continue to step up as we deal with exponential growth. I am sorry to hear you are seeking to go back to Conifer. I would like to recommend that you check out the 2019 Klas report on revenue cycle outsourcing before you pull the chute. Conifer scored second lowest of all the vendors measured in terms of overall client satisfaction. They also score lowest on both Indeed and Glassdoor. There is a reason over 60% of all full outsourcing contracts in the U.S. went Ensemble between 2018 and 2019. If you want to be a part of a company that is growing as fast as Uber (and the opportunities that come with it), you may need to give it more time than “less than a year.” And you may want to use more/different feedback channels before you throw your hands up. We need your voice to help us grow. Trust me, I’d rather respond to you in my inbox than on Glassdoor. My door is still open: ShareWithShannon@EnsembleHP.com.

Thank you for your feedback. I apologize you didn’t have a pleasant experience during your time with our company. I would like to address some of your concerns to hopefully provide clarification. • At Ensemble, we have a culture of transparency, and one where we encourage all of our associates to speak up. That’s why I make it a priority to visit each and every new associate orientation class to introduce myself and talk about our culture and the many different pathways that associates are encouraged to communicate with me. Whether it’s through e-mail, my open door philosophy and the distribution of my personal cell phone number – there are many ways to reach me, at any time, if there’s something on your mind. I also attend every 30-day round back discussion where I ask for an open, honest discussion to get feedback from our new associates about what’s working well and the opportunities we have for improvement. There are times that I am unable to stay the entire meeting due to conflicting schedules; however, other senior leaders are present for the entire meeting and I receive updates on what I missed at a later time. My exit from the meeting was not due to any feedback received, and was not meant to be disrespectful in any manner, and I apologize if it was perceived that way. • At Ensemble, we offer elective jean days to support charities in the communities where we live and work and the spirit of servant leadership. I am so proud of the fact that in 2017, our team in Ohio provided more than $60,000 in donations of supplies and funding to our local charities, thanks to the generosity of our associates. • We offer a variety of programs and initiatives that support a healthy lifestyle for the associates at Ensemble. At the Market C in our cafeteria, we there are a variety of snacks available, including vegetables, fruit and high protein options. We strongly encourage participation in our Be Well Within program, which provides countless activities and challenges to support a healthy lifestyle. There is also a financial incentive for completing the program’s requirements. We are able to offer discounts to local fitness centers through this program as well. At Ensemble, we do have a culture of high expectations. It’s not for everyone. But if you’re looking to join a team of A Players, where you can grow and advance your career, try new things and learn something new every day – this is the place for you! Shannon White, President and COO, Ensemble Health Partners