Ensemble Health Partners reviews

• Management began canceling both morning and afternoon breaks due to high call volume. I understand that it is important that calls are handled, however, call center burnout is a common phenomenon and Ensemble has the motto of "People First, Last, and Always" but these practices do not support that value. We were treated as robots and just a number. As soon as this started happening I knew I would not be staying. • If you do not have a medical background you will struggle with the position of scheduler. Even with my heavy medical background I struggled with being able to answer patient's questions regarding their procedure and would usually direct them to their PCP. It's also a lot to remember as far as what blood work a patient may need prior to a procedure which seems like something the ordering physician should be responsible for knowing rather than a scheduler. • Pay is far below industry standard. It is also not taken into consideration that the role of Scheduler is 5 job functions in one- scheduling, registration, collections, physician liaison, and orders management. • If you schedule for the Cincinnati market it can be overwhelming with the number of facilities that each have their own way of handling things (5 hospitals, 23 imaging centers). It's a constant game of trying to figure things out and it seems to differ depending on who you ask. • The company is hiring more agents but there are not enough supervisors to monitor the chat in an effective manner. If you are stuck on how to do/handle something it can take anywhere from 5-20 minutes for a question to be answered in the chat, which isn't helpful with patients waiting on the line. • No room for growth, it is a call center job. Even if you apply to be a SMART there is no pay increase. • IT struggles to handle issues and Ensemble IT and Mercy IT like to pass the baton and you end up going in circles.

I worked at Ensemble for just under 3 years and had probably 7 supervisiors during my time with the company. An extremely high turnover rate for associates and management. VERY low pay especially with a 4-year degree. The micromanaging and favoritism is insane within the Pre-Access department. I've also never worked for a company where associates would train their own supervisor on how to do their job. Insurance and benefits are not great. I was "lied to" during the recruitment process or else I would never even have worked for this company to begin with. Make sure to ask tons of questions regarding the bonuses and pay structure. Overall, a horrible experience but I am glad I worked at Ensemble so I can appreciate my current job and company a lot more. I stayed at this job for WAY too long but am much happier now. Now I know exactly what I will not tolerate at a company for the future.