Ensemble Health Partners reviews

Thank you for this feedback. It’s true, we have added significantly to our leadership team in this past year, but the vast majority of the over 1,000 new associates that have recently joined us are front-line operators. Our goal is to create and promote our leaders from within as much as possible. What Ensemble is bringing to healthcare providers is both powerful and unique and in order to scale what makes us special we need to invest in the development of our staff so that they can grow and lead the associates that we hire to support our growing list of partners. I am very proud that our internal promotion rate is nearly 25% higher than industry benchmarks. The SMART mentoring program was one of the systems we put in place to help with that. It is designed to work in conjunction with our RCM training courses, Leader In Training program, Career Pathways, Readiness Profiles and Stakeholder Maps. It’s also totally voluntary - something our associates elect to do to expand their experience and grow as individuals. With that said, if you believe there is room to improve our training, I want to look very closely at that. We use regular training, refreshers and certifications to make sure that all our associates are able to operate as the best in the business, but we are also quickly developing new technologies to push the edge of what is possible in our industry. Occasionally, training lags behind and I appreciate this reminder to double our efforts to make sure our associates can make the best use of all our new technologies. As for systems and processes, we are driving dozens of parallel initiatives to support our scaling operation. Ideas and feedback from our associates are at the center of all of them. We make an effort to report on progress for these initiatives, but truthfully visibility could be better. Our focus has been on delivery and resolution. I will look at how we can drive better visibility for how we are empowering our associate voices and putting their ideas into motion. Thank you again for the feedback.

I have to admit you’re raising a good point here. I fully recognize that we spend a significant amount of time generating reports. It has been a key way for us to stay on top of our client delivery and essential in ensuring continuance of our 100% client satisfaction. However, It has become clear lately that we have outgrown our initial reporting strategy. I am happy to say that we have been working to respond to voices sharing feedback like yours. We are launching an internal reporting dashboard that will allow stakeholders self-serve access to the data they need, which will offload (much of) the burden of reporting from our revenue cycle leaders. We are grateful for our leaders who continue to step up as we deal with exponential growth. I am sorry to hear you are seeking to go back to Conifer. I would like to recommend that you check out the 2019 Klas report on revenue cycle outsourcing before you pull the chute. Conifer scored second lowest of all the vendors measured in terms of overall client satisfaction. They also score lowest on both Indeed and Glassdoor. There is a reason over 60% of all full outsourcing contracts in the U.S. went Ensemble between 2018 and 2019. If you want to be a part of a company that is growing as fast as Uber (and the opportunities that come with it), you may need to give it more time than “less than a year.” And you may want to use more/different feedback channels before you throw your hands up. We need your voice to help us grow. Trust me, I’d rather respond to you in my inbox than on Glassdoor. My door is still open: ShareWithShannon@EnsembleHP.com.