Epic reviews

3.3

52% would recommend to a friend

(6,069 total reviews)
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Judith R. Faulkner

69% approve of CEO

76% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,069 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Dec 11, 2014
Recommend
CEO approval
Business Outlook

Pros

The pay was nice, and they provided excellent medical benefits. Having an office with only two people was nice, but isolating. Having food on site was good, but often very far away from where your next meeting was.

Cons

There is very little training involved before you're given your first customers. I had my first customer assigned to me on my second day of work. No regard was given to personal skill sets. My educational background, which had nothing to do with computers or computer science, was apparently all they needed to see to put me into the technical services bucket. I was never even considered for another, perhaps more suitable, role. Team leaders are a mixed bag. Sometimes you'll get a supportive TL who will help you to achieve your goals, and sometimes, as in my case, you'll get a TL who only cares that you show results. Even when I asked for help, I was never given any. I was told that I was just making excuses for not getting the work done that I hadn't even been properly trained to do. Work/life "integration" is a joke. Plan on taking your work home with you every day because that's the only way it's ever getting done. There is no balance. Taking a personal phone call during the day does not mean that the extra hours of work you have to do at home is justified, especially when it's your turn with the pager. "Recovery" time is very limited. I worked 19 days straight without a break, with many of those days lasting 12+ hours, and was offered 1 day off in return. Burnout under those conditions is inevitable. Backstabbing is not uncommon between employees. Lies do get made up about how people are doing at work, and some TL's will listen to everyone else before they listen to you. This is supposed to be a professional work environment, but it often felt like high school all over again.

2.0
May 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Epic does do some things right: * The buildings (the art especially) makes the campus a fun place to work. * There are many opportunities to grow your skills -- classes, a professional development fund, and seminars on campus -- so you can improve yourself if you want to. * Team leads typically strike a good balance between keeping you focused and on-track without looking over your shoulder. * Cafeteria food is good -- if/when you can get it (more on the food service down below).

Cons

Where to start? * The monthly staff meeting is pretty fun and harmless until you draw the inevitable connection to "two minutes' hate" from 1984. Staff meetings don't distribute any information that wouldn't make more sense to tell people at team-level meetings. They only exist to keep people drinking the kool-aid as much as possible. * Epic isn't growing as fast as it needs to grow, so everyone is stretched too thin. This is a major reason why people voluntarily leave. Even if you're able to complete everything that's mandatory on the specified timeline, there's no way you can complete everything that really should be done to fulfill Epic's obligation to the customer. This leaves you feeling like you've got a to-do list miles long that you'll never have any hope of completing -- unless, of course, you come in early and stay late nearly every day. * Epic frequently "culls" its employees, often finding sneaky ways to make them leave. They find creative ways to label these departures to manipulate their turnover statistics. * Epic has extremely strict social/alcohol policies. For example, if you're out with a group of Epic employees after work and it's obvious you're from Epic, they don't want anyone to consume any alcohol. Even if you're out on your own time. Also, team leads are never allowed to have any alcoholic beverage with their employees. * Epic doesn't have a gym, child-care services, or other amenities that a company its size should have. They claim that they do this so that local businesses will get more customers, but it's really just a way for them to cut corners. * Epic's cafeteria is great, and that's something they like to show off when they bring people in for interviews. While the food really is stellar -- I can't fault them there -- they currently have a cafeteria meant to serve 1500-2000 people serving closer to 6000. Getting lunch is an absolute nightmare and usually involves standing in at least four lines. The layout makes it extremely difficult to navigate. Also, if you work more than one or two buildings away from the cafeteria, it takes a significant amount of time -- half an hour or more -- to get there, get food, and get back to your office. If you need to do anything other than eating on top of that, you're going to be staying very, very late. * There is a major culture gap between people who have worked at Epic for 5-10 years or more and people who have started in the last few years. They don't have the same expectations or understanding. It feels like there are many policies and ways of thinking left over from when Epic was a much smaller company, and the tenured employees don't seem to understand that a company should change as it experiences rapid growth.

1.0
Sep 11, 2012
Recommend
CEO approval
Business Outlook

Pros

good pay (only increased recently after a number of employees left the company), good benefits and nothing more.

Cons

Very bad work life balance. Basically, they want you to program in Mumps because that is what the system is built on. However much you slog and work hard, once you decide to leave the company, you are pretty much done. Just forget about working for any other customer of Epic. They have these stupid non-compete agreements and secretly enforce them and prevent any clients from hiring you. You work in a packaged world and when you come out, you will have to work extra hard trying to adapt to working in other technologies that are not relevant. Just take your talents some where else and utilize them properly. You can however still get into the Epic world (if only about money) by trying to get into healthcare IT who have Epic software and slowly entering into the Epic implementations by taking certifications. Here again, if you take certifications with one employer, you cannot jump to another employer easily, otherwise, Epic will 'blacklist' you. Stay away if you can. My colleagues are struggling to get out but they have to consider getting other employment once they come out. Some are on H-1B visas since Epic only sponsors in EB-3 so that you are stuck here for the next 20 years and slog here without any future outside.

Viewing 337 - 339 of 6,069 Reviews

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