Epic reviews

Epic has slowly become more corporate overlord-y and weird as time has gone along. Upper management pretty much makes company policy decisions themselves, pretends it was a great move regardless of how it went, and then ignores all feedback from employees (even mid-level managers). Epic was slow to move towards work from home at the start of the pandemic and even attempted to move everyone back to work in August of 2020 despite no vaccine for COVID, shortly before the massive delta spike. They did this seemingly because executives just wanted to, with little to no input from the rest of staff and without really putting thought into it - for instance, I knew a trainer who was driving into work to teach remote classes all day. It didn't make sense and it put employees at risk of a deadly virus. Epic is very serious about patient safety when it comes to the software, but none of those processes were followed when it came to the safety of the employees themselves. Now that employees are vaccinated, they've completely removed any work from home flexibility, and that sucks especially when you're someone who works primarily with customers across the US; you drive into work to do zoom meetings all day with people in Florida. Again, it doesn't really make sense, and there's no way to provide feedback. Any avenues for collective employee are quickly shut down, or just ignored and quietly removed. When people quit or are dismissed, they just kind of disappear and it can be hard to figure out what happened. Individual feedback is ignored. It's very frustrating to work at a place that doesn't listen to employees about things that matter to their daily lives. Again, I generally have liked my time at the company, it's just been an increasingly unsettling place to work recently. The upside to this is they've given out pretty big raises and bonuses post-return to work, but that's not worth it to me.

-Management structure means that when your team is overwhelmed, so are they. So there is limited to no support in times of crisis -Upper management does a poor job at honoring employee requests - from those as minimal to plant based milk being supplied to much more impactful policies such as WFH & COVID protocol -Customers not ready for implementation are given green light - causing significant issues and escalation -Reliance on internally developed tools means you are often using subpar options to avoid 3rd parties. -Ranking system often means that despite performing well, you can suffer receive lower raises and bonuses because you are not performing 'as well' as others. You will still receive the same additional responsibilities, though, as this is based on tenure. -Expectations for significant overtime with no compensation -You will be staffed early, and still have expectations to complete training envisioned for individuals working full time hours to complete it. You will then be penalized with loss of bonus if you fail to meet deadlines -Everyone is overstaffed, meaning new hires are left to largely manage projects entirely on their own - but without the ability to make decisions or escalate on their own. -Approaches issues with retention with a "everyone is replaceable" mentality. -Limited sufficient technical documentation as most documentation is outdated following decision to get rid of full time tech writers. -Pay fails to stay competitive following first year. Epic has not realized Madison's cost of living has significantly risen and offers from competitors overshadow Epic's. However, they still behave as though they pay the most and are surprised when individual's leave. -Pushes individuals with COVID exposures to return to work despite symptoms -Upper management has a negative outlook on diversity and equity efforts, and have been caught advocating against them.