The worst part about working at Epic, being a TS particularly, is that you are always "on." It doesn't matter if you are at lunch, want to take a break, are at home, or it's the weekend. People will call you and need you at all times. I felt like I was becoming psychotic because of how much I wanted to do a good job and help everyone I could. But my customers were too demanding and they always needed too much at the last minute. Splitting yourself among 3-6 customers is what makes it terrible; the cognitive overhead associated with constantly switching priorities and projects is quite overwhelming. This is why people burn out so quick. And now that Im at a new job that pays just as much and working 9 to 5, my 8am - 7pm marathons seem so stupid now. And dont forget the bi-monthly onsite trips that can take up your weekend.