Is Epic a good company to work for as a Technical Services Problem-Solver?

Technical Services Problem-Solver professionals working at Epic have rated their employer with 2.8 out of 5 stars in 36 Glassdoor reviews. This is a lower than average score with the overall rating of Epic employees being 3.3 out of 5 stars. Search open Technical Services Problem-Solver Jobs at Epic now and start preparing for your job interview by browsing frequently asked Technical Services Problem-Solver interview questions at Epic .

Does Epic pay Technical Services Problem-Solver employees well?

Technical Services Problem-Solver professionals rate their compensation and benefits at Epic with 3.9 out of 5 stars based on 36 anonymously submitted employee reviews. This is 2.5% worse than the company average rating for salary and benefits. Find out more about Technical Services Problem-Solver salaries at Epic.

What Epic locations are top rated by Technical Services Problem-Solver employees?

Epic locations which are top rated by Technical Services Problem-Solver employees are Madison and Verona .

What are the top reviewed jobs at Epic?

Project Manager (885) , Software Developer (830) , Technical Solutions Engineer (450) , Technical Services (444) , Quality Assurance (217) , Technical Support Engineer (208) , Project Manager/Implementation Consultant (195) , Quality Manager (175) , Software Engineer (167) , Technical Services Engineer (134) , Integration Engineer (87) , Implementation Services (75) , Implementation Specialist (53) , Software Developer Intern (44) , Implementation Consultant (42)

What are the pros of working at Epic according to real employee reviews?

"Pay is good (though less than advertised if unpaid OT is taken into account)" ((in 710 reviews)); "The people you work with are great and what I liked most about working at Epic." ((in 557 reviews)); "great benefits and challenging" ((in 510 reviews)); "Great coworkers and very food food at the office" ((in 448 reviews)); "The campus is beautiful but it feels immoral because the money for the buildings and gardens is sucked out of the healthcare system." ((in 448 reviews))

What are the cons of working at Epic according to real employee reviews?

"There is no work life balance and you're making less than consultants around the country." ((in 406 reviews)); "You will work long hours and may be thrown into some intense situations with little warning/training." ((in 288 reviews)); "Management is poor and slow to react." ((in 274 reviews)); "Upper management is terrible (they deliberately ignored requests from employees about a meaningful DEI committee and offered a completely tone" ((in 209 reviews)); "No work from home and can have issues with work life balance" ((in 192 reviews))

Epic Technical Services Problem-Solver reviews

2.8

69% would recommend to a friend

(36 total reviews)

Judith R. Faulkner

86% approve of CEO

83% positive business outlook

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Technical Services/Problem Solver employees have rated Epic with 2.8 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Technical Services/Problem Solver professionals have an average working experience there. Epic is rated 27% below average by Technical Services/Problem Solver professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

36 reviews

5.0

Sep 20, 2019

Great place, great people, constantly mentally stimulating work!

Technical services problem-solver

Recommend

CEO approval

Business Outlook

Pros

- The work is always changing- no two days are exactly the same for me, there is always a new puzzle for me to solve - The people I work with are awesome- super intelligent and helpful - Tons of opportunities to work on different project - The campus is beautiful, which makes it a great place to be inspired - The food is incredible - The benefits are great - Madison is a super fun small city that always has something going on!

Cons

- Can be hard to advocate for your time, leading to a challenging work/life balance if you are not firm with your "No" or "Yes, if" - Your Team Lead (TL) can affect which opportunities you may see - Learning curve is pretty high (but you will be provided training and resources/people to help you- make sure you use them!)

3.0

Jun 18, 2019

Decent job, but the day to day work is not rewarding

Technical services problem-solver

Recommend

CEO approval

Business Outlook

Pros

-Get to travel to hospitals -Cool campus and nice cafeteria food -Get to share an office

Cons

-Taking time off work is a tedious process, will always have a big back log of work to return to -90% of your communication will be to the IT staff through emails and phone calls. Not much engagement with other Epic employees. -People are able to somehow work 60 hours a week even after working there 5 years

2.0

Apr 23, 2019

Very Inconsistent Management Across Apps and Teams

Technical services problem-solver

Recommend

CEO approval

Business Outlook

Pros

Good starting pay, cool campus

Cons

Expect you to put in too much time, Team Leads grossly different and unfairly inconsistent

Viewing 13 - 15 of 36 Reviews

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Great place, great people, constantly mentally stimulating work!

Decent job, but the day to day work is not rewarding

Very Inconsistent Management Across Apps and Teams

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