Unorganized and mismanaged, but will likely still succeed
Pros
Has some smart people and it's backed by reputable investors who won't let it fail. Most people are kind and will provide you support if you ask for it.
Cons
There's a lack of trust between teams and leadership tends to be either inexperienced--the founders are young and basically talking heads for the board--or overly aggressive. The whole tech org informally answers to the big personalities on Product, which constantly pushes changes that are ineffective or buggy. This creates busy work for engineers and does little to move the needle. Many folks are frustrated and stretched too thin, as well as afraid that their jobs will be off-shored to India. Four rounds of layoffs in the past year have also dealt a blow to company morale, and there has been a gradual trickle of employees leaving or searching for work. Change is inevitable in a startup, but for a company that's been around for more than 7 years, Ethos feels shockingly behind in terms of quality of leadership and technology.