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Extended Stay America

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Extended Stay America reviews

3.5

61% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

57% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Sep 11, 2015
Recommend
CEO approval
Business Outlook

Pros

A paycheck, insurance if you can afford it.

Cons

Long hours, few payroll dollars so tag, you are it! Upper Management and CEO are clueless as to day to day operations, need to actually run a property under same guidelines that staff does, and see how many can do it successfully. Everyone is considered replaceable, and those above you will do anything to keep their positions.

2.0
Aug 21, 2015

Not enough pay for what they want

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Worked with an amazing team, we were like a family, very hard to leave them.

Cons

They have no idea what to pay people, ask way to much for what they pay. Confused management. Do not present things in an employee friendly way. Have no appreciation for staff. As a GSR you have to deal with guests, billing, laundry, cleaning, coffee making, dish delivery, you may have 30 to 50 check ins and be all by yourself!

2.0
Jul 28, 2015

GM

Recommend
CEO approval
Business Outlook

Pros

National Company- 7 nights free ( THATS if you can use them) Great learning experience as you are expected to do everything.

Cons

They only care about bottom line, don't care about guests. Charge the same as the four stars when only given the opportunity to be a two star with the products they have and lack of staff they have. Management expected to work A TON of hours and little pay!!!! NEED TO RAISE THE GM SALARY. GM's in other chains work in offices but in ESA- they are having to clean rooms, do laundry, dishes etc. So doing ALOT MORE.

Viewing 34 - 36 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.