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Extended Stay America

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Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

55% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Aug 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Meet a lot of guests and other GM's are mostly supportive.

Cons

Upper management expect you to run like the Ritz Carlton on a Motel 6 budget. Incompetent District Managers and the higher ups focus on the dumbest stuff that is of no consequence. Half your hotel could burn down and they will ask if you still did your poaching of guests from other hotels. Oh yes, every week expect to do a report about how you drive around to scummy 1 star motels and are expected to ask guests to switch to your hotel if they look like they are from a company. Also, please know you will need to do the same at any construction company. They have a sales team but I'm not sure exactly what they do except complain we don't give them enough leads and we are just spending 80 hours a week running a multi-million dollar property. Yes, please give me someone else's job to do!! Oh and you can't pay a decent wage and yes as a GM you better bring a change of clothes because you will be cleaning rooms, working overnight and all day. I worked countless 36 hour shifts and I tell you the DM could care less.

1.0
Jul 7, 2022

Horrible

Recommend
CEO approval
Business Outlook

Pros

Free hotel nights and discounted rooms

Cons

Upper management doesn’t care about their employees

1.0
Jul 3, 2022

poor leadership

Recommend
CEO approval
Business Outlook

Pros

cant think of 1 thing

Cons

Talked a great show but never backed it up

Viewing 109 - 111 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.