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Extended Stay America

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Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

55% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
May 9, 2022

Dangerous

Recommend
CEO approval
Business Outlook

Pros

"You are the CEO of your own hotels" This is not a pro until you know how to do your job. which I wasn't trained for until well into my tenure.

Cons

No assistance from the top. I was dropped into a position with virtually no training. Held to a standard i was not shown how to meet. My training consisted of bits and pieces of information given to me after mistakes were already made. I have yet to feel supported in my role. The company termed all the tenured employees when i was hired so that i had no one to turn to for guidance. I was left to flounder and create bad habits and face standards that were nearly impossible to execute given my ability to understand or use the resources at my disposal. I have been assaulted on MULTIPLE occasions with the management team at first telling me it was pointless to get security and then throwing the responsibility to get said security to me rather than the hundreds of above site leadership who im sure could have taken care of this in a manor of days.

1.0
Oct 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Dedicated staff members and occasionally decent guests.

Cons

Working off the clock to achieve bonuses which didn’t compensate for all the time and effort given. Low budgets with high corporate expectations for decrepit, badly aging facilities. Little to no work/life balance.

2.0
Oct 11, 2021

Do you really need this job?

Recommend
CEO approval
Business Outlook

Pros

Stability as a job. They always need people.

Cons

Low-to mid level hotel company. They look better then how they actually operate. A lot of window dressing not a lot of support. Have the potential to be great but the locations, sites and up keep vary from location to location. You never know what you are going to get.

Viewing 112 - 114 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.