Extended Stay America reviews

Long hours Security is a joke. You will deal with all kinds of unsafe issues from guests. Unrealistic goals from upper management Budgets low to where everyone struggles with supplies. Most local locations have to pull linen and wash them right away to put them back on beds. Be prepared for lots of texts, e-mails, conference calls about internal and social media scores. You are just a number in this company . I use to enjoy this industry, but working for this company has changed that. Most mangers are on the on the fence about leaving. High stress job, little reconstruction. Barley see upper management. Building are old, not upgraded, but yet the company continues to build new hotels. You’re expected to maintain scores and guest satisfaction to the same level as the new hotels. This includes audits.

Overall: Have been with the company 10+ years and the recent changes to the organizational structure have pushed the company in a completely different direction. Now company is more focused on numbers and even less focused on "the people" - one of the company "Values" is Put People First and they are straying so far from it. They are more focused on building more properties and hiring from outside than improving the product they currently have and training the people that have already invested time. We get a monthly budget to purchase necessary room and property items for our properties and that budget NEVER comes close to getting us everything we need. Also expect to do more sales than management in this role. Benefits: For a General Manager that has spent 10+ years with the company I was denied Paid maternity leave due to not having short term disability. (Goes to show how much they care about their people) Pay: Don't expect much at all, GM's make a difference of about $5-$8 more than a Front desk agent.