Extended Stay America reviews

Because we're corporate owned and operated, GMs get no vendor choice and no input in annual budgets/goals. They change the bonus structure whenever they feel like it, which usually results in less money coming to our pockets. Recently, they moved GM's and below to weekly pay, which none of my associates like because previously it had been bi-weekly and everyone ran their household budgets accordingly. The pay for line-level workers is extremely low and the turnover is crazy. We're held accountable for the turnover rate and the work still getting done regardless. It's a limited labor model, so as a GM expect to find yourself working long LONG hours, cleaning rooms, inspecting rooms, covering shifts, playing Maintenance, hauling trash, and doing all the physical labor when you have a gap in staffing - which again, is frequent due to the high turnover rate. There is little to no empathy from the higher ups for what we actually go through on a daily basis at the property level. They sit in corporate offices and create policies and procedures that they expect us to abide by when we're literally drowning in daily operational labor most of the time.

Forever changing policies to readjust too. But that’s the business. Must be willing to adjust to change. Specializing in long term stays can be difficult with cleanliness and getting guests out for non payment once they’re a resident.