Guest Service Understaffed
Pros
- quiet during off season - two week comped stay at any hotel (with lots of hoops to jump through to claim it)
Cons
The hotel management seemed to think that having one employee in evenings to cover the needs of a hotel with over 100 rooms was a great idea, especially during summer when the hotel was at capacity nearly everyday. For the last five hours of my shift (6pm-11pm), I worked completely alone, and the evenings are when many guests are back in their rooms. I had to cover front desk issues, (answering phones and emails, checking guests in, etc) while also having to take care of in-house issues (running up extra pillows, toiletries, making beds, running up extra trundle beds, etc), all at the same time. Running away from the desk means bringing a fun walkie talkie phone, which meant I was answering phone calls from potential guests while also maybe being in another current guest's room fixing his air conditioning... It's poor customer service, very inefficient, and incredibly overwhelming for the one person. I was asked by the current management to do many tasks outside the scope of my job, including coming in on my days off to clean rooms because they never had enough cleaning staff either. I've scrubbed toilets, changed beds, washed sheets, etc. I've even had a manager make the suggestion that I "clock out on time and then do whatever was necessary to finish up" whatever I was working on. No thanks, I don't work for free. I don't think this manager works there anymore, and I hope these issues with not having enough staff have been resolved.
