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Extended Stay America

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Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

55% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Sep 4, 2015

Run!

Recommend
CEO approval
Business Outlook

Pros

The guests and your employees

Cons

They overwork the little staff they do have. You do everything. Sales, operations, everything without any real management power. You deal with new initiatives every week- so much so that they increase cost by implementing one program one week and the next week they're telling you to throw out the signage and put in the rooms brand new signage. Couldn't we stick to one initiative a month? There's very little help provided from your DM because they're overworked themselves. No overtime is allowed really so you're forced to do the work of 5 people in the time it would take 10 people to complete.

3.0
Sep 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Great price range in the scheme of things.

Cons

Customer base sucks awfully. Maintenance personal are looked at as janitorial staff. They're much more than that.

2.0
Jul 21, 2015

Unsafe Place

Recommend
CEO approval
Business Outlook

Pros

Good pay, benefits were decent

Cons

Unsafe, Cops were called at least 3x per week - Some properties had over 2 calls on average PER DAY - OVER 600+ calls per year

Viewing 163 - 165 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.