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      Extended Stay America

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      Extended Stay America reviews

      3.5

      59% would recommend to a friend

      (2,488 total reviews)
      avatar

      Greg Juceam

      62% approve of CEO

      55% positive business outlook

      Ratings by demographic groups

      Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Jul 21, 2015

      Unsafe Place

      Assistant general manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, benefits were decent

      Cons

      Unsafe, Cops were called at least 3x per week - Some properties had over 2 calls on average PER DAY - OVER 600+ calls per year

      1.0
      Jul 18, 2015

      Horrible business model

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Schedule was flexible most of the time.

      Cons

      The company sets the front desk position up for extreme failure and doesn't support efforts to improve conditions.

      1.0
      Jul 14, 2015

      Front Desk Manager

      Front desk manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Meeting people from all over the world was very interesting.

      Cons

      The management cares very little about its employees and even forces them to take unpaid "breaks" even though they are still working. At times, these associates are the only ones on property and it's impossible to NOT work. Associates were written up for policy violations, even though the first priority is to assist guests. Upper management is only concerned with the bottom line and uses a hostile work environment and threats to obtain results from employees. Very high turn over rate and dissatisfaction from property level associates.

      Viewing 2287 - 2289 of 2,488 Reviews
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      ReviewsExtended Stay America reviews

      Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.