Is Extended Stay America a good company to work for?

Extended Stay America has an overall rating of 3.5 out of 5, based on over 2,522 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 59% of employees would recommend working at Extended Stay America to a friend and 55% have a positive outlook for the business. The best reviews about Extended Stay America have been left by employees working as District Manager , Housekeeping and Maintenance Technician .

Does Extended Stay America pay their employees well?

According to anonymously submitted Glassdoor reviews, Extended Stay America employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Extended Stay America. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Extended Stay America?

59% of Extended Stay America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Extended Stay America 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Extended Stay America?

General Manager (414) , Guest Service Representative (229) , Housekeeper (147) , Team Lead (131) , GSR (83) , Front Desk Agent (79) , Front Desk Receptionist (56) , District Manager (55) , Assistant General Manager (53) , Guest Services Representative/Night GSR (37) , Maintenance Engineer (32) , Front Desk (29) , Manager (29) , Assistant Manager (25) , Hotel Manager (25)

What are the pros of working at Extended Stay America according to real employee reviews?

"The company offers really great benefits and it’s easy to get familiar with everything pretty quickly." ((in 152 reviews)); "2. Some off the people are great mainly the staff because they share your struggles with you ." ((in 122 reviews)); "Great perk is that you get 7 free nights at any Extended stay hotel in the country." ((in 70 reviews)); "Great staff works at ESA because they know they are all in the same boat so they with together to get the job done." ((in 51 reviews)); "Seven Night free and 30% and some of the guest are very sweet and a few of my coworkers are great." ((in 50 reviews))

What are the cons of working at Extended Stay America according to real employee reviews?

"Work alone a lot and low pay" ((in 128 reviews)); "Poor management communicate with team more often" ((in 123 reviews)); "Upper management at corporate was disconnected" ((in 76 reviews)); "never enough stuff and the managers do not stay to help clean rooms." ((in 68 reviews)); "No work life balance for you" ((in 63 reviews))

What are employees saying about Extended Stay America layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Extended Stay America layoffs and their outlook for job security at Extended Stay America in 2026.

What are the top reviewed Extended Stay America locations?

Charlotte , Orlando , Houston , Phoenix , Austin , Dallas , San Jose , Tampa , Seattle , Los Angeles , Jacksonville , Indianapolis , Fort Wayne , Raleigh , San Diego , Atlanta , Chicago , Anchorage , Nashville , Orange , Fort Lauderdale , Sacramento , Denver , Miami , Chesapeake , Ann Arbor , Louisville , Jacksonville , Fremont , Salt Lake City

Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)

Greg Juceam

62% approve of CEO

55% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,488 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Jun 9, 2015

Hotel Manager

General manager

Recommend

CEO approval

Business Outlook

Pros

You meet all different people and you never know what your in site for when you walk into the hotels.

Cons

They abuse you and use you until you can not take it anymore. You are on call 24/7 you never have a day off and everything is your fault. There is no support in place. Your not allowed to spend any money to buy the things that you need to run your hotel. Upper management will throw you under the bus to save themselves. You can not trust anyone.

1.0

Jun 8, 2015

Stressful job , goodbye to your personal life

Hotel manager

Recommend

CEO approval

Business Outlook

Pros

Good benefits as in healthcare & 401k, bonus is a joke

Cons

EVERYTHING else! Svps are overpaid & lazy operations hms/gems work 65-75 hours a week & the micromanagement has gotten ridiculous!! Spending many hours sending & completing reports that the lazy Dms, RDOs & SVPs already have access to. No time to train teams or insure processes are in place! Need a tracker for trackers! Can't order needed supplies & need to beg other hotels for the most basic of supplies. Very gender & race biased!! Promotion is a joke, only butt kissers move up, sure not women.

2.0

Jun 7, 2015

They expect the world from you...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I'm a people person, so I really enjoyed my time interacting with the guests! Because the property had a small staff, there was a sense of family between the GSRs, housekeepers, and maintenance/answer-to-all-our-problems man. ESA provided on-going training which was nice. I was able to leave with basic sale knowledge based on the training I received throughout my time at the property.

Cons

There was a huge disconnect between management and lower level employees. The hotel lead was very lazy and often pushed all his work to the GSRs. The hotel manager was not supportive of the staff and kept pushing for more. There were times that the manager would be on-site for just a few minutes before leaving... never to be seen again. We would often have irate guests that management would not want to deal with, so the GSRs had to handle specific circumstances.

Viewing 2311 - 2313 of 2,488 Reviews

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Jobs at Extended Stay America

Housekeeper Part Time-101020

Housekeeper Part Time-101020

Housekeeper Part Time-101020

Housekeeper Part Time-101020

Housekeeper Part Time-101020