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Extended Stay America

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Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

55% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Feb 4, 2015

Stay away

Recommend
CEO approval
Business Outlook

Pros

Best reason is 7 free nights at any extended stay hotel as well as meeting guests from all over.

Cons

By far the poorest run company I've ever worked for. The micromanagement is laughable. Huge disconnect from corporate to the hotels and employees themselves. Bad pay with no benefits despite working full time hours including 5,6,7,8, even 9 days straight. No care for employees and tho trouble restrictions making it far too difficult to find good help. Employees must be 21 which means you have to wait for adults looking for $9 an hour jobs with no benefits while working full time hours. No support from corporate, constantly running low or out of supplies, can't get tools and supplies needed to keep hotel looking decent. Have watched managers spend their own money to invest into the hotel as they have little interest in doing so. No room for advancement, people spend years with the company, lots of hotels don't even have an assistant manager position or anyway of moving up aside from going straight to management which will never happen. The CEO believes success lies in the hands of the employees, yet I've never seen a company treat employees so poorly, it's all about the dollar and it's the cheapest place you'll ever work for, all while the CEO brings in about $1.5m. Stay far far away, even if you're lucky enough to get into management, it only gets worse, they won't pay for an assistant manager so it's all on you, oh and you need to be a salesman/woman too because it's also ur job to find the company business.

2.0
Feb 1, 2015

Needs work.

Recommend
CEO approval
Business Outlook

Pros

Rate of pay. Potential to grow.

Cons

Too many changes. Overbearing workload. Programs are put out for staff with what seems like little preparation.

1.0
Jan 29, 2015

General Manager

Recommend
CEO approval
Business Outlook

Pros

Great staff who stepped up to plate every time they were asked to. As a GM, I would work with them any time, any place.

Cons

Employees treated like dirt. GM's micro-managed to the the point of utter frustration by people who had no idea what was happening in each hotel. GMs given specific schedules to be in the building for 10 hours a day.

Viewing 2350 - 2352 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.