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Extended Stay America

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Extended Stay America reviews

3.5

61% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

57% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Feb 6, 2014

Royally S.U.C.K.S.

Recommend
CEO approval
Business Outlook

Pros

Wait for it........ Nope can't think of anything

Cons

absolutely no regards for family life. Well under paid for the 12-13 hour days you make. No comprising from corporate. Almost 700 hotels and every Hotel is to be on the same schedule. It doesn't matter if you have a 70 room Hotel or a 150 room Hotel. Your buying budget ($1000) is just the same. Oh I'm sorry my dear guests, I do not have any towels to provide to you today because our corporate office keeps cutting my order. I do apologize for this inconvenience. Also please don't forget to write a negative review on one of the big review sites that this manager does a bad job managing his property because when something breaks, they can't replace. God forbid you have stock on any supplies. On call 24-7, helping with Housekeeping because you have no linen or towels and your housekeepers can't wait an hour for the laundry to be done, (So manager has to do it), make sure you squeeze in your sales swarming, drive bys, reports, r4r etc, etc. I love the business that I'm in but this company has gone and list all its personality and also its care for its employees. This used to be a good place to work at but no longer. In order to work for esa you must not have a life and be on auto attendant. That's the only way to be able to survive. :-( sad to see this company going into this direction.

3.0
Feb 5, 2014
Recommend
CEO approval
Business Outlook

Pros

Company has been re-invented to be more of one brand and look. Definitely have a good game plan in place to increase revenue and market share.

Cons

Push their salaried management way too hard, forcing them to work 70+ hours a week because the company wants to keep costs down on labor and workers' health insurance. Company mandated managers not schedule any hourly employee for more than 20 hours per week, thus allowing them to not offer health insurance to those employees, therefore causing a great deal of turnover because the employees cannot support themselves on that amount of pay. Although they have some very good ideas within their business model, they failed to consider the costs of executing those plans accurately so as to not cause undue burden on their linelevel managers and employees.

3.0
Jan 31, 2014
Recommend
CEO approval
Business Outlook

Pros

your hours vary come in at 9 AM ON WEEKDAYS and work until you finish cleaning all of your rooms which could range from 2-4 hours during the slow winter season. From 5-8 hours during the spring/summer months. Most of the guests this hotel attracts are middle class, business types to construction workers and people associated with companies. So they are usually quiet and considerate.

Cons

I barely make over minimum wage though Ive been working there for almost three years . Housekeeping in general, could be a disgusting, annoying and time pressuring job depending on how busy the hotel is and there expectations during certain times.

Viewing 2431 - 2433 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.