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      Extended Stay America

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      Extended Stay America reviews

      3.5

      61% would recommend to a friend

      (2,488 total reviews)
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      Greg Juceam

      62% approve of CEO

      57% positive business outlook

      Ratings by demographic groups

      Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Jan 27, 2013

      Too Many in Senior Management (VPs) at Corporate Office Have no Clue how to actually Run the Hotels

      Area manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Low management turnover. Don't have to wear suit and tie.

      Cons

      Low Pay. Low Pay for hourly workers so hard to attract and retain quality individuals. Constantly introducing new policies, many of them not thought out. No respect for managers at hotels and none for staff. Talks about caring for staff, but actions are the opposite of what the senior managers say. Too many people in positions of power that have never run a hotel, especially a budget conscious brand. Let operations managers do their job and hire more sales managers to do theirs.

      2.0
      Jan 17, 2013

      Job had lots of downtime, but almost every aspect of hotel management was sloppy and careless.

      Night audit/laundry, front desk
      Recommend
      CEO approval
      Business Outlook

      Pros

      The night audit position was often easy and paid a dollar per hour more than regular daytime front desk work for fewer responsibilities. Performing the night audit itself was the easiest part of the job once you got the hang of it. There was no complicated math, it was basically just printing out papers and putting them in the right order. There usually were not many check-ins. However, sometimes it would get busy during the summer months and the load of customers that came all at once could be a lot for one person to handle. Otherwise, I usually had a fair amount of time at night to just watch TV or browse the internet on my laptop. Towards the end of my shift, I would have to put out breakfast, which was pretty much just bagels, some fruit, and coffee. That generally didn't take long. I did not have to wear a uniform, but I think this varies by location.

      Cons

      For most of the night (10pm-6am), I was the only hotel employee there, period. In addition to being the sole employee on duty, I had to do laundry, which required being in back and monitoring a video screen for any customers at the desk. Sometimes there was an enormous amount of laundry, but it was usually manageable, albeit tedious and at times disgusting. The training provided was not sufficient to handle every problem that came up. My immediate manager often didn't answer her phone, and the one above her would only help by phone begrudgingly. Sometimes guests would have reasonable dilemmas I did not have the power to solve, and management was usually content to let me take the wrath of the customer and leave me hanging with little or no ability to make things right. The maids were sloppy and the hotel was well below adequate cleanliness, both in the halls and in the rooms. Customer parking was insufficient, costly, and in general it created a nightmare of customer complaints. Customers records were not kept in a secure fashion. Pay raises were very few and far between, with no prospect of advancement. A few times I had to call the police due to unruly or drunken guests or trespassers. At times, I genuinely feared for my safety.

      5.0
      Jan 8, 2013

      Delightful- a great place for young, hospitality professionals.

      Hotel manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoy the relaxed culture that extended stay properties have. Because we host long-term guests, I have the opportunity to develop meaningful relationships with our guests. Because of our small size, I have the chance to impact the lives of every staff member, every day. I have the opportunity to learn about every role in the hotel- front desk, housekeeping, laundry, maintenance, accounting, payroll, revenue management, purchasing, food & beverage, reservations, and human resources. It's a great place to learn the ropes of hotel management. Our CEO, Jim Donald is great. He sends all his managers daily, voicemail blasts that pep us up and keep us in the loop. The communication between top and middle management is the best I have ever seen.

      Cons

      Even with incentives, the pay is low. To be fair, we were recently told that the pay structure would be revisited. Checklists: Wow. There is not much room for creativity in the workplace. Although the shared mission states that innovation and new ideas are welcome, the culture does not encourage straying far from the corporate-approved specs.

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      Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.