Is Extended Stay America a good company to work for?

Extended Stay America has an overall rating of 3.5 out of 5, based on over 2,522 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 61% of employees would recommend working at Extended Stay America to a friend and 57% have a positive outlook for the business. The best reviews about Extended Stay America have been left by employees working as District Manager , Housekeeping and Maintenance Technician .

Does Extended Stay America pay their employees well?

According to anonymously submitted Glassdoor reviews, Extended Stay America employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Extended Stay America. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Extended Stay America?

61% of Extended Stay America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Extended Stay America 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Extended Stay America?

General Manager (413) , Guest Service Representative (229) , Housekeeper (147) , Team Lead (131) , GSR (83) , Front Desk Agent (80) , Front Desk Receptionist (56) , District Manager (55) , Assistant General Manager (53) , Guest Services Representative/Night GSR (37) , Maintenance Engineer (32) , Front Desk (29) , Manager (29) , Assistant Manager (25) , Hotel Manager (25)

What are the pros of working at Extended Stay America according to real employee reviews?

"The company offers really great benefits and it’s easy to get familiar with everything pretty quickly." ((in 142 reviews)); "2. Some off the people are great mainly the staff because they share your struggles with you ." ((in 116 reviews)); "Great perk is that you get 7 free nights at any Extended stay hotel in the country." ((in 69 reviews)); "Great staff works at ESA because they know they are all in the same boat so they with together to get the job done." ((in 53 reviews)); "Flexible hour; Manager understand our needs and very understanding:" ((in 39 reviews))

What are the cons of working at Extended Stay America according to real employee reviews?

"Work alone a lot and low pay" ((in 138 reviews)); "Poor management communicate with team more often" ((in 119 reviews)); "Upper management at corporate was disconnected" ((in 78 reviews)); "never enough stuff and the managers do not stay to help clean rooms." ((in 68 reviews)); "no work life balance whatsoever" ((in 62 reviews))

What are employees saying about Extended Stay America layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Extended Stay America layoffs and their outlook for job security at Extended Stay America in 2026.

What are the top reviewed Extended Stay America locations?

Charlotte , Orlando , Houston , Phoenix , Austin , Dallas , San Jose , Tampa , Seattle , Los Angeles , Jacksonville , Indianapolis , Fort Wayne , Raleigh , San Diego , Atlanta , Chicago , Anchorage , Nashville , Orange , Fort Lauderdale , Sacramento , Denver , Miami , Chesapeake , Ann Arbor , Louisville , Jacksonville , Fremont , Salt Lake City

Extended Stay America reviews

3.5

61% would recommend to a friend

(2,488 total reviews)

Greg Juceam

62% approve of CEO

57% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,488 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews

4.0

Nov 1, 2012

Fun easy job while I was in college

Guest services representative

Recommend

CEO approval

Business Outlook

Pros

flexible hours, friendly coworkers, free hotels when i was traveling

Cons

yearly raises were poor. house keeping doesnt pay enough.

3.0

Oct 18, 2012

Good experience in customer service and hospitality industry

Guest services representative

Recommend

CEO approval

Business Outlook

Pros

flexible schedule, Good starting salary, I started $11 per hour in Fairfax, VA in 2008 Easy job, mostly checking in/out guests, answering the phone making reservations You accrue good amount of vacation hours and you can take as long as you inform your manager more than 2 weeks before and as long as manager finds someone to cover you First $500 or 600 on medical is paid by the company, and then you have to pay out of pocket to meet the deductible

Cons

Only 2% raises after one year which comes to about 20 cents. Health insurance is ok, but only covers 80% after you pay deductible. No potential for growth

1.0

Oct 5, 2012

Unethical and lack of communication

Giuest service representative

Recommend

CEO approval

Business Outlook

Pros

The only pros is if you get a decent manager, then the time there won't be so bad

Cons

Unethical company, communication is bare minimum. constant mandatory rules. if you are lower level employee., you work harder than the manager. The managers never take full responsibilty of their positions, if something turns out right, they get credit, if it turns out wrong, the employees get blamed. This is in all honesty, the worst company I ever worked for. I have never seen such unethical behavior within an organization.

Viewing 2470 - 2472 of 2,488 Reviews

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Jobs at Extended Stay America

Hotel Laundry Attendant/Room check

Night Guest Laundry Attendant (11pm-7am)

Overnight Laundry/ Front Desk (11pm to 7am)

Hotel Night Guest Laundry Attendant

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