Extended Stay America reviews

Managers are told they won't have to do front desk shifts. This is in fact a lie. You might end up doing two shifts a day, and multiple times a week for many weeks. No help or support from management. Expected to improve business, but they don't want to spend money on improvements, or even fixing basic items. To fix basic items, you have to put in a work order with corporate, that might not get looked at because it's too expensive to fix, or upper management doesn't approve. District Manager holds weekly meetings, but doesn't bother visiting properties and addressing issues.

Working alone 2nd shift and third shift, no security, no help from management, was threatened several times by guests and nothing was done, expected to run up to rooms to deliver dishes etc alone at night. Not a safe place to work.