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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.1

81% would recommend to a friend

(1,091 total reviews)
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Joe Margolis

87% approve of CEO

75% positive business outlook

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1K reviews

Reviews about "Compensation"

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3.0
Aug 5, 2023
Recommend
CEO approval
Business Outlook

Pros

In my experience, there has been no micromanagement and I LOVE that independence. (This backfires if you get a lazy coworker who operates like a cat on their phone that needs to be instructed to do even the daily tasks) If you get a cool DTL, you'll feel like they help get you the time off you request. (Anyone too corporate will tell you that you work based on the companies needs). I like the half office/half outdoor role, having a reason to get up and stretch your legs feels great. The company will stand beside your decisions when you need to kick an unruly customer off your property. They give a lot of trust to their employees. My cons list is sizeable and there's definitely room for improvement as an employer, but I overall have a positive outlook

Cons

Well, you'll help run a site that brings in like $1 million/year and you'll get paid as little as possible. A small stipend for new rentals is shared between you and your coworkers, so there's 0 reason to not give everyone first month free and rent short term. The benefits are honestly kind of trash and the company doesn't fully pay them. They help, but you'll still be footing a couple hundred a month, at least. Embarrassing for a S&P 500 company. You're a call center, a collections agent, a janitor, a front office desk worker, the escalation department, the maintenance guy, and so on. But your compensation will show otherwise. It begins to feel like a joke when you have to explain to a renter why their rates go up $50-$100 at a time with no extra services being provided to them while your wages are stagnant. The company is monopolizing the market, so their extremely high "street rate" is some arbitrary big wig algorithm created to make it look like its the markets fault. $5/sq ft of non climate controlled space? Are they renting a flat in San Francisco? Why are they paying this much?

4.0
Aug 1, 2023
Recommend
CEO approval
Business Outlook

Pros

A very communicative company. You will always have clear instruction on what is expected of you. Monthly bonuses based upon rental amounts (A flat rate per rental). Pleasant and communicative leadership. Good work life balance. Ability to work up to a free apartment.

Cons

Given what is expected from employees, pay does not match up to work load, and can cause a high turnover, which can lead to stretched staffing.

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