These are my opinions. This company used to be a small "mom and pop shop"; by that, I mean it was a good ol' boys club called ICTX Wavemedia for decades before a private equity firm bought it out. The employees are split into three groups: the former ICTX employees, the former Logix employees who were brought in by the former Logix CEO, and the rest of the employees who were hired right before and after the new CEO. These three groups don't really get along with each other. The former ICTX guys (or "legacy employees") miss the old days when the company was run like a frat house and the privileges, such as the company giving away trucks to its favored employees and all kinds of childish behavior. The former Logix employees like to keep to themselves and have tense relationships with the former ICTX guys. The third group, especially in the residential team, kind of does their own thing without keeping the other two groups in the loop. The lack of coordination and communication permeates through the company because there's chaos caused by the constant changes in the direction of the company, which climaxed with the CEOs getting swapped. Most of the residential team is 3 hours away in Austin despite being a company exclusively invested in the Houston market because someone decided to hire their buddies. Sometimes, it's really hard to have a productive discussion or meeting without cigarette smoke in your face. These organization deficiencies impact not only its employees but also the public because Ezee Fiber's hasty expansion into the residential market made headlines for causing damage to people's existing water, electricity, and other internet utilities, e.g., NW Houston/Jersey Village area. The only redeeming factor for the customer is their customer service is generally professional, and the prices are competitive. Also, you may experience difficulty if you come from a unique background because the company culture is not really welcoming to people of diverse backgrounds. I felt the company isn't really sincere in their commitment to the community because I've seen them cancel donation drives and volunteer events when it was inconvenient or difficult to market. I recommend staying away from the Ezee Fiber of today and maybe giving some consideration to the Ezee Fiber of tomorrow. If you are a resident where Ezee is coming to your area, I would make sure to keep the construction contractors working in and around your property honest by monitoring their work, documenting any issues thoroughly, and promptly filing complaints with the appropriate persons and authorities.
