Fairview Health Services reviews

Everything else. They micromanage everyone to the point where it has become a toxic environment, which is really saying something because the job is entirely remote. You are responsible for scheduling at least 5 imaging modalities across the Twin Cities, with each major hospital having its own set of rules because of the “culture” at each location. If you make a mistake, say scheduling a patient at a location because you didn’t consider one or more of the “rules” that you may or may not have been told about, it’s on you to call the patient and reschedule them despite the fact that consistency is nonexistent. You’re required to be in “READY” 80% of the time and anything less = 1:1 coaching. Your mistakes are tracked and counted and every single call is recorded and if your call is audited, the laundry list of criteria needed to “pass” an audit has become so absurd that it’s not even worth trying anymore because YOU’LL. NEVER. WIN.

Was hired with the understanding I would have thorough training as it was somewhat of an entry-level job for me. My first day on the job I was told my trainer had just started a 6-week leave so there would be NO ONE working with me to oversee my training. Even though M Health Fairview is a very large organization, there was NO BACK-UP PLAN for my on-desk/on-site training. The off-site computer lab training was thorough, and the instructors were great, but it was hard to apply what I learned once back at the job site as I had to rely on my coworkers to train me at what was often a very busy desk with lines of people throughout the day. It is hard to learn what someone is doing when everything is really fast and hectic and they don't really have time to explain the processes as they were executing them. When I admitted I was struggling and not learning the EMR/EHR system and processes as quickly as I should be, and if it was possible to transfer to a different location where I would have access to an actual trainer. I was told no, and that transfers were not allowed in the first 6 months of employment. No exceptions even when there are unusual circumstances such as mine. After about 6-7 weeks of this, and feeling like I wasn’t making the progress I should have been, I quit.