Favor reviews

3.6

62% would recommend to a friend

(262 total reviews)

Keith Duncan

65% approve of CEO

51% positive business outlook

Favor has an employee rating of 3.6 out of 5 stars, based on 262 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Favor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

262 reviews
5.0
Aug 31, 2019
Recommend
CEO approval
Business Outlook

Pros

Post HEB-acquisition, Favor has been taking off like a rocket, and in my view, the fears of a corporate take over have been pretty unfounded. We now share a space with the HEB digital team in a really state-of-the-art tech hub. You get great amenities (e.g. catered food everyday except Wednesdays). There are Friday beer events and workplace socials that a lot of people actually go to. Work environment is fantastic, and I personally know many engineers who worked their way into the team through hard work (e.g. started out as support and through a few role changes ended up in engineering); So, Favor is very conducive to horizontal and vertical career mobility from everything I've seen (and glancing at the Favors career page, it seems like they make a big point of this, but it really is true). In terms of the tech, the consumer clients (e.g. mobile and web apps) are built with modern stacks. Back-end is mostly in PHP (yuck, you can blame it on a decision made MANY years ago), but besides that we have a microservices architecture and development pipeline that are modern. Favor makes a big deal about their values - and we have favor salutes, which basically means you can nominate some1 who you believes embodies a core value. And many of these nominees are recognized at the town halls and win prizes (yes, yes it is VERY gamified, but I honestly love it).

Cons

From a broader perspective, the vast majority of companies have problems focusing (actually Favor famously had to pull out of every state except of Texas many years back). Favor doesn't have that problem anymore, and has a rare sense of focus. But the thing is that Favor will likely ONLY be in Texas...well...maybe forever? From a tech company perspective, having only 1 market (albeit a BIG one) in our roadmap feels rather demoralizing? Furthermore, while we are growing like crazy, it almost goes without saying we are in a VERY competitive space against Doordash and Uber Eats. They have MASSIVE, MASSIVE advantages of economies of scale and name recognition that a regional company like Favor doesn't have. Also, we are only to get diminishing returns as we start to 'saturate' Texas, even in the best-case scenario. While the short and medium term outlooks are bright, I'm not so sure about the long-term. I don't want to end on such a grim note (and really my gripes have more to do on a very, very high macro-level). Favor is an INCREDIBLE company to work for (I've worked at many and can say that). The people are smart and fantastic - and the principles that guide the company are truly ones that we try to live out.

3.0
Apr 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Pros Pick your hours you want to work Cancel shift anytime Easy way to make extra cash, not recommended as a full time job Job is easy and should be fun if you're doing it right. Majority of customers tip well in my area. You make your money mainly from tips You can have Favor reassigned if it is too far from you or a customer that you prefer not to work with again. You do receive a rating percentage when you reject Favors but saving gas and not driving across town is more important for me than a rating. You do not have to wear the Favor Shirt, which can be a good thing because some food establishments workers do not like Favor because we are not allowed to tip the servers and this will affect how they treat you and how fast they prepare your food. If you cancel your shift within 24 hours, you do not lose access to early scheduling. Scheduling hours fills up fast for guaranteed pay of $9 an hr. The amount you make in an hour depends on how many Favors you complete or on how much the customer tips you. One you get a great routine going and learn all the tricks for a successful delivery. It's a great way to make extra money.

Cons

Cons Some customers don't respond in a timely matter or at all and it's a challenge when trying to place their order. Some customers will tip you only $2.0 and you basically just worked for free after you minus gas, mileage, and your time. I always take note and do not deliver to that customer again. You pay for your own gas and not reimbursed for mileage. Customers are allowed to rate you. This hasn't been a problem for me but if you pick up the order from another driver and it's late, you get the bad rating, not cool or fair. Favor needs to work on this format. You are basically a contractor that work with Favor, not an employee. You are responsible for 99 percent of everything, except paying for the order. Favor provides a company credit card. You receive a 1099 during tax season. You will receive a form stating that you made all this money from Favor because the 1099 includes the cost of each Favor the customer paid and was delivered by you and not what you actually made for the day. This will influxuate your income substantially. You have to keep track of all your expenses so you don't end of owing on your taxes but you can write off what it cost you to deliver for Favor. Example: I made $10, 000 working part time for Favor but received tax form stating I made $28, 000.

1.0
Feb 6, 2018

Unprofitable Company Mistreats Employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent hours Some good perks (free food) Decent benefits

Cons

Company often operates in the red but acts like this is normal. Unprofessional, incompetent people are hired to deal with runners and customers High turnover Terrible pay

Viewing 4 - 6 of 262 Reviews

Glassdoor has 781 Favor reviews submitted anonymously by Favor employees. Read employee reviews and ratings on Glassdoor to decide if Favor is right for you.