Favor reviews

3.6

62% would recommend to a friend

(262 total reviews)

Keith Duncan

65% approve of CEO

51% positive business outlook

Favor has an employee rating of 3.6 out of 5 stars, based on 262 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Favor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

262 reviews
3.0
Jul 9, 2017

A lot of work for little money

Recommend
CEO approval
Business Outlook

Pros

flexible hours-tips-lots of interesting places and people

Cons

At first I thought this would be great. Looked like lots of potential but.......difficult to log hours due to too many runners logging on-too many calls for deliveries coming all at once from different parts of town-no easy way to skip an order-requires a text to support, often when on the way to another delivery, which requires pulling over, once you get that order reassigned, another one comes two seconds later, then another and another till you finally accept one-bad ratings due to the fact that you have to wait in line in some restaurants for half an hour to place an order and even if they take the order over the phone, you are often waiting half an hour or more, then have to drive across town to deliver, while simultaneously stopping to text support to reassign new orders till you finally take one that is across town, while you are still delivering the first order, then wait in line, wait for food, start delivery, etc., which results in poor tips and bad ratings so quite often, one delivery can take an hour or more and you will get the $2.10 rate and minimum $2.00 tip for a total of $4.10 for an hours worth of work. No consideration for miles travelled. Other delivery jobs that use phone apps use the gps to tell where you are and assign you orders in the same area with a skip button of you can't get to them in time and the orders are usually ready when you get there, no waiting and you get paid by the mile so some deliveries pay as much as $7 to $14 and take no longer than twenty minutes to pick up and deliver and then you also get a tip but with Favor, you are bouncing from one of town to the other, while stopping every two minutes to either text support or place a phone order for the new delivery and texting the customer to let them know you will be on your way soon. Little do they know that you will be finishing up the order you are on now and won't even get to their restaurant for twenty minutes and then you have to wait in line, order, etc. A lot of work for little return in money.

2.0
Feb 11, 2020

Kind of a joke.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Beautiful office, tons of food, decent perks, social events (if you like drinking).

Cons

This place is growing more delusional by the day. Strategy feels very disorganized and management turmoil is out in the open. The business is underperforming and it turns out that on-demand delivery is a broken, unethical business. Who knew! With competitors getting billions in funding, it's hard to believe that Favor can do anything to catch up - we pay drivers less, are understaffed in key areas, and support is in shambles. LOTS of turnover (voluntary and terminations), including at the leadership level...departures aren't announced and feel swept under the rug. Favoritism (no pun intended) runs rampant and the patriarchy is alive and well. If you're in, you're in. If you're not, go find another job. "Culture," socialization, and team building are hugely based on alcohol consumption. There is no growth framework and no structured potential for earnings increases unless you're one of the lucky few. They'll expect you to be a martyr, "fight like hell," and be available 24/7, but unless you're one of the fortunate ones, it's going to get you nowhere. Lots of empty promises and no guarantees. HR is really ineffective. The few people in place are very inexperienced and are too buddy-buddy with managers. It's hard to trust their motives and things just don't change. Don't get distracted by the beautiful office and partnership with H-E-B. This place is overcompensating, HARD.

5.0
Jan 26, 2019

Fantastic company and engineering environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've greatly enjoyed my time so far at Favor. The people and culture are genuinely great and do not come across as contrived. We're growing fast so it's a good mix of mature startup and SMB. The engineers as well as designers, product, and other technical people are all top notch. There's also a strong culture of encouraging personal growth and even lateral job movement. Despite the growth, the company is still very flat and there's little to no red tape. I greatly enjoy coming in to work every day due to my coworkers, leadership, and the projects I'm working on. Also, free food and Favors! Leadership does a good job of making sure everyone understands what we're doing as a company and why. Lots of planned social events. Cool big company perks like HEB partner benefits. Compensation is more than fair. Probably my favorite job I've ever had. If you're deciding to interview or accept an offer here, I'd note that a lot of the more mixed reviews on Glassdoor are coming from contract runners (a la Uber drivers) who have a different view than a full-time employee.

Cons

Post-acquisition so there's no equity if you come on-board now. 401K match could be better, but there's a long vesting HEB stock bonus that makes up for it if you plan on being at Favor for the long haul. Typical growing pains in terms of cramped office space, but we're moving this year. If you're a ladder climber, we're still too small to really have a ladder to climb. Great product and engineering, but we're not really saving lives or changing the world if that matters to you. No tuition reimbursement (rumored to be coming) and no other fringe benefits like donation matching or formal education budget.

Viewing 7 - 9 of 262 Reviews

Glassdoor has 781 Favor reviews submitted anonymously by Favor employees. Read employee reviews and ratings on Glassdoor to decide if Favor is right for you.