Work hours were all over the place. Most stores are staffed with only 3 people total. We were very micromanaged by district managers. The corporate office was constantly coming up with new tasks to add to our already overworked day. Things like adding a tag to our name tags, making a flip chart to track our pack and ship sales. They would email the new idea and we would have 24 hours or less to implement them. This was verified by sending in secret shoppers to see if the task was complete. Store points were deducted if they weren't. The stores are just too busy for little things like this. I felt they should at least allow 48 hours to complete the requirements. Entering a shipping package was timed and any overage resulted in points deducted from the stores evaluation scores. One screen was very easy to leave open ... especially when it was busy and it always was... and 1 time of making that mistake put a real dent in the stores score. We would often times have to log out of a transaction in the middle of the transaction if the customer was taking too long to provide their info or payment. We would have to "x" out of the screen to stop the timer and wait for the client to find do whatever it is they're doing (answering a cell phone call in the middle of their transaction, can't find their credit card, trying to count out exact change ... nothing major on their end but it would sabotage our stores performance score if our time ran over. So, we would have to close the screen and start all over so the clock would reset. Little things like that were the norm. It makes it hard to focus on customer satisfaction when its always in the back of your mind all the little rules and timers and things of that nature.
