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      First Cash

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      First Cash reviews

      3.7

      63% would recommend to a friend

      (837 total reviews)

      Rick Wessel

      73% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      837 reviews
      1.0
      Feb 27, 2018

      Stay away from corporate

      It manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you hate yourself, enjoy bad benefits no perks and working with the oldest cheapest tech avaialable, then this place is for you. There used to be a lot of wonderful things about CashAm, but after being bought out it Turned into the Pit of Misery

      Cons

      Lack of competent Leadership, budget, planning, communication, employee engagement, bonus structure, lack of adherence to policy and regulatory requirements, no attention to customer experience or satisfaction. They operate on the premise that the customer needs them more than they need a customer.

      3.0
      Feb 27, 2018

      Good Company until First Cash bought

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very simple job for decent pay. Short hours compared to most retail, occasional weekends off. Great people to work with and great customers. Learn a lot about people and different product lines.

      Cons

      Middle and Upper management tend to lose focus and bounce around a lot. It seems as if one area needs improvement, then that's all that is important until that area is improved or begins to improve, then it becomes unimportant again. First Cash bought Cash America and told employees it was a merger. They lowered employees income, shorten vacations, sick time, and removed a lot of other Cash America benefits. They also removed customer benefits such as return policy, this is no longer a courtesy to the customer. The customer now has to pay additional fees up front to be able to return items, even if the item is broken. Seems like they are so big now the only way to grow is to take away from employees and customers.

      Viewing 403 - 405 of 837 Reviews
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      ReviewsFirst Cash reviews

      Glassdoor has 978 First Cash reviews submitted anonymously by First Cash employees. Read employee reviews and ratings on Glassdoor to decide if First Cash is right for you.