First Cash reviews

3.7

63% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

67% positive business outlook

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

837 reviews
1.0
Sep 13, 2017

Back Stabbing Joke of a place to work - Assistant Manager for 5 years

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Defiantly not boring. Helping people as much as management will allow. Vacation and sick pay that is extremely hard to use.

Cons

Lies, back stabbing, no ethic. Just keep in mind with this company EVERYONE is replaceable. No one is valued. It doesn't matter how hard you work and how much of your life this job takes away from you, your head is always on the chopping block.

2.0
Sep 3, 2017

Communication

Recommend
CEO approval
Business Outlook

Pros

Good prices on merchandise.

Cons

No communication from Regional Managers down to Shop Managers. Huge changes are done on really short notice. "Merged" with first Cash and haven't kept any business practices that worked. They like to add more to your job title than you're paid. Get paid more in similar industries for less work. Only managers get raises because pawnbrokers are on commission. Took away most paid holidays. Layaway policy will rob customers of their money for being one day late for a payment. High turnover and very limited upward mobility. Usually hire from the outside instead of promiting from within. Very inconsistent in regards to how they want floor setups. Will ask for one way, once completed they will request to put it back to how it was. Cutting too many corners to make more money. Will tell you to do landscaping and shop maintenance for free if the contracted company/worker can't do it. Will ask you to do A,B, and C but chastise you for not getting task D done while doing everything else they ask for last minute. Can't grasp certain tasks because as soon as you get a routine they no longer want it done or have completely scrapped the practice.

3.0
Aug 29, 2017

Pawnbroker

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good commission great people to work with

Cons

Very little raises managment is ok

Viewing 442 - 444 of 837 Reviews

Glassdoor has 978 First Cash reviews submitted anonymously by First Cash employees. Read employee reviews and ratings on Glassdoor to decide if First Cash is right for you.