Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at First Cash?

63% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good Benefits" ((in 33 reviews)); "Great people and team within your shop" ((in 31 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 30 reviews)); "Great peers and coworkers." ((in 13 reviews)); "Great bonuses if you are in management" ((in 10 reviews))

What are the cons of working at First Cash according to real employee reviews?

"LOW PAY ( if you make a good commission you can compensate for the low hourly wage but it is unpredictable.)" ((in 51 reviews)); "not all the stores have good managers." ((in 30 reviews)); "Long hours and open 7 days a week" ((in 24 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 16 reviews)); "They give you 2 weeks of "training" but there is no training manual." ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

What are the top reviewed First Cash locations?

Fort Worth , Houston , Dallas , Las Vegas , San Antonio , Phoenix , Atlanta , Chicago , Seattle , Oklahoma City , Austin , Orlando , Arlington , Kansas City , Louisville , Cincinnati , Indianapolis , Columbus , Charlotte , El Paso , Memphis , Tacoma , Greensboro , Corpus Christi , Euless , Nashville , New Orleans , Saint Louis , Brownsville , Bryan

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First Cash

First Cash reviews

3.7

63% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

67% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.4

Senior management

3.4

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

1.0

Sep 24, 2017

Sucks!

Pawnbroker

Recommend

CEO approval

Business Outlook

Pros

Well employees discnt and location and the hours is good...and experience working with rudest... so next time u will learn to deal the person like them and

Cons

They want you to know everything on your first day, they will want u to work too hard and not even enough! and ask them if you doin right they will say on your first few days they will just ask u back the same question!

1.0

Sep 15, 2017

Pawnbroker

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good opportunity to meet and serve members of your community. Stimulates critical thinking in ever changing environment of people and what they bring. Sharpens skills of observation, negotiation, and emotional intelligence. A proficiency in other languages will help your experience.

Cons

Changeover from Cash America to First Cash has hit current and long term employees and management hard. Loss of benefits, and being saddled with an old and tediously slow operating system, V2, is a game changer. Most of all, the loss of relevant data on long term customers, has put us in the dark, can no longer make informed decisions on loan amounts, which will hurt the company long term, and is an affront to solid customers who expect more cash and have received it in the past. Worse, we can no longer negotiate fair prices on things customers need like tools. Sales and foot traffic drops as a result. It is time to look for a new job.

1.0

Sep 13, 2017

Would return if change in management.

Assistant shop manager

Recommend

CEO approval

Business Outlook

Pros

Great customers, interesting work day, crash course in a variety of different items. They provide training throughout the year on jewelry, sales etc.

Cons

Management lies, bad company culture, long hours, expensive benefits. Only 3 paid holidays all year. You'll work the rest with now holiday pay.

Viewing 439 - 441 of 837 Reviews

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